International Journal of Quality and Service Sciences
Issue(s) available: 56 – From Volume: 1 Issue: 1, to Volume: 16 Issue: 1
A study on driving factors for enhancing financial performance and customer-centricity through digital banking
Puneett Bhatnagr, Anupama Rajesh, Richa MisraThis study aims to develop a customer-centric model based on an online customer experience (OCE) construct relating to e-loyalty, e-trust and e-satisfaction, resulting in improved…
Service quality attributes on customers’ perceived value and behavioral intention of district health centres: a moderating effect of health-care subsidy
Pimtong Tavitiyaman, Tin-Sing Vincent Law, Yuk-Fai Ben Fong, Tommy K.C. NgThis study aims to explore the influence of health-care service quality on customers’ perceived value, satisfaction, effectiveness and behavioural intention concerning district…
Social media influencer marketing: science mapping of the present and future trends
Muhammad Ashraf Fauzi, Zuraina Ali, Zanariah Satari, Puteri Azlian Megat Ramli, Mazen OmerThis study aims to reveal the knowledge structure of social media influencer marketing literature by performing science mapping analysis through a state-of-the-art bibliometric…
Drivers of service ecosystem: moderating role of organizational culture in North Indian hotels
Hardeep Chahal, Seema DeviThis study aims to explore the drivers (i.e. service innovation, service exchange, customer wellbeing and employee wellbeing) and organizational culture in the service ecosystem…
A cultural theory perspective to service expectations in restaurants and food services
Yingying Liao, Ebrahim Soltani, Fangrong Li, Chih-Wen TingPrior research examining cultural effects on customer service expectations has primarily used more generic Western cultural theory on an aggregate scale or with only a single…
Can gamified e-service quality improve customer value co-creation and relationship quality in e-retailing?
Reihaneh Alsadat Tabaeeian, Majid Mohammad Shafiee, Azarnoush AnsariThis paper aims to investigate the effect of gamified e-service quality (GE-SQ) on customer value co-creation, relationship quality and purchase intention in e-retailing.
ISSN:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Riadh Ladhari