Determining What to Benchmark: An Analytic Hierarchy Process Approach
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 June 1994
Abstract
Presents a model for strategic selection of processes for benchmarking. The process selection methodology, which incorporates Saaty′s Analytical Hierarchy Process, starts with situation analysis, is followed by the differentiation of target customer wants, and concludes with the prioritization of the value chain processes to be benchmarked. The proposed methodology was implemented in a manufacturing setting. Sensitivity analysis was carried out to test the robustness of the results. The feedback from the managers who participated in the selection process confirmed the utility of this approach.
Keywords
Citation
Partovi, F.Y. (1994), "Determining What to Benchmark: An Analytic Hierarchy Process Approach", International Journal of Operations & Production Management, Vol. 14 No. 6, pp. 25-39. https://doi.org/10.1108/01443579410062068
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited