Using a reliability capability maturity model to benchmark electronics companies
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 29 May 2007
Abstract
Purpose
This paper seeks to introduce a set of key practices that can be used to assess whether an organization has the ability to design, develop and manufacture reliable electronic products.
Design/methodology/approach
The ability to design, develop and manufacture reliable electronic products is defined in the paper in terms of a reliability capability maturity model, which is a measure of the practices within an organization that contribute to the reliability of the final product, and the effectiveness of these practices in meeting the reliability requirements of customers.
Findings
The paper presents a procedure for evaluating and benchmarking reliability capability. Criteria for assigning different capability maturity levels are presented. The paper also presents a case study corresponding to reliability capability benchmarking of an electronics company.
Originality/value
The paper provides a set of practices for evaluating and benchmarking reliability capability.
Keywords
Citation
Tiku, S., Azarian, M. and Pecht, M. (2007), "Using a reliability capability maturity model to benchmark electronics companies", International Journal of Quality & Reliability Management, Vol. 24 No. 5, pp. 547-563. https://doi.org/10.1108/02656710710748394
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited