Reference service and resources in the age of instant messaging
Abstract
Purpose
The purpose of this paper is to outline the use of instant messaging for communications.Design/methodology/approach – The paper describes studies carried out regarding the service, staffing, and economic and technological aspects of instant messagingFindings – Instant messaging was found to be a useful tool in helping to find relevant information to enquiries.Originality/value – The paper shows how developments in software and internet connections have made instant messaging a useful tool.
Keywords
Citation
Oberhelman, D.D. (2007), "Reference service and resources in the age of instant messaging", Reference Reviews, Vol. 21 No. 2, pp. 7-8. https://doi.org/10.1108/09504120710728491
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited