Using machine learning to support quality management: Framework and experimental investigation
Abstract
Purpose
To demonstrate the applicability of machine‐learning tools in quality management.
Design/methodology/approach
Two popular machine‐learning approaches, decision tree induction and association rules mining, were applied on a set of 960 production case records. The accuracy of results was investigated using randomized experimentation and comprehensibility of rules was assessed by experts in the field.
Findings
Both machine‐learning approaches exhibited very good accuracy of results (average error was about 9 percent); however, association rules mining outperformed decision tree induction in comprehensibility and correctness of learned rules.
Research limitations/implications
The proposed methodology is limited with respect to case representation. Production cases are described via attribute‐value sets and the relation between attribute values cannot be determined by the selected machine‐learning methods.
Practical implications
Results demonstrate that machine‐learning techniques may be effectively used to enhance quality management procedures and modeling of cause‐effect relationships, associated with faulty products.
Originality/value
The article proposes a general methodology on how to use machine‐learning techniques to support quality management. The application of the technique in ISDN modem manufacturing demonstrates the effectiveness of the proposed general methodology.
Keywords
Citation
Tsironis, L., Bilalis, N. and Moustakis, V. (2005), "Using machine learning to support quality management: Framework and experimental investigation", The TQM Magazine, Vol. 17 No. 3, pp. 237-248. https://doi.org/10.1108/09544780510594207
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited