Exclusion, inclusion and changing the face of information systems research

The purpose of this paper is to reflect on the issues of social and digital exclusion and inclusion arising from the development of a digitalised society. It aims to highlight the significance of this for the study of information systems by describing the context for this special issue, outlining a number of previously under‐researched areas, giving an overview of the papers chosen for this special issue and describing future directions for research that recognise non‐users and marginal users as important actors in designing and evaluating systems in use.

The paper sets the scene by discussing the impact of mass involvement in digital culture on the field of information systems and analyses each paper, suggesting ways in which they relate to the chosen themes and drawing conclusions from this discussion.

The papers chosen address thematic issues, theoretical foundations, methodological issues, empirical studies and reflections on inclusion and exclusion from the digital society.

The paper highlights the growing interest in engagement with the digital culture in the information systems discipline and enables reflection on barriers and opportunities for developing research across boundaries of disciplines, cultures, organizations and accepted topics. It indicates that information systems researchers have an ethical responsibility to consider the impacts of innovations on the least powerful in society as well as the more privileged.