ICT implementation and evolution: Case studies of intranets and extranets in UK construction enterprises

The purpose of this paper is to discuss the interview findings of five large construction firms who pioneered their intranet and extranet (IE) uptake to generate a co‐operative virtual workplace and business environment with internal and external project teams. The main objective was to investigate IE implementation and evolution among the selected construction firms in order to showcase their successful ICT uptake experience in practice.

The research was conducted using case study approach using five UK construction companies, i.e. architect, developer, project management and cost consultant, and contractors. All interviewees held significant roles for IE implementation and/or development in their respective organisations. The interviews were recorded and transcript. The transcripts were analysed and sent to the companies for comments.

The findings show that the motivation among surveyed construction organisations for taking up an advanced IE was predominantly influenced by three main factors: the need for better business communications and knowledge dissemination; increased global competitiveness; and enthusiasm to be at the forefront of technology developments.

The study demonstrates real‐life ICT uptake experiences and feedback to highlight how the full benefits of ICT investment can be achieved and aligned to business needs and objectives. In addition, the findings provide a valuable business case study for construction professionals, information technology managers, and businesses when considering an ICT investment in IE as part of their overall business strategy.