Internet Research
Issue(s) available: 164 – From Volume: 1 Issue: 1, to Volume: 34 Issue: 7
Volume 34
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The role of para-social relationship in live streaming virtual gift purchase: a two-stage SEM-neural network analysis
Fangfang Hou, Boying Li, Zhengzhi Guan, Alain Yee Loong Chong, Chee Wei PhangDespite the burgeoning popularity of virtual gifting in live streaming, research lacks an in-depth understanding of the drivers behind this behavior. Using para-social…
How review content, sentiment and helpfulness votes jointly affect trust of reviews and attitude
Jing Li, Xin Xu, Eric W.T. NgaiWe investigate the joint impacts of three trust cues – content, sentiment and helpfulness votes – of online product reviews on the trust of reviews and attitude toward the…
Service quality in cloud gaming: instrument development and validation
Winston T. Su, Zach W.Y. Lee, Xinming He, Tommy K.H. ChanThe global market for cloud gaming is growing rapidly. How gamers evaluate the service quality of this emerging form of cloud service has become a critical issue for both…
How tie strength influences purchasing intention in social recommendation: evidence from behavioral model and brain activity
Jia Jin, Yi He, Chenchen Lin, Liuting DiaoSocial recommendation has been recognized as a kind of e-commerce with large potential, but how social recommendations influence consumer decisions is still unclear. This paper…
Generativity of enterprise IT infrastructure for digital innovation
Shan Wang, Ji-Ye Mao, Fang WangDigital innovation requires organizations to reconfigure their information technology infrastructure (ITI) to cultivate creativity and implement fast experimentation. This…
Building bonds: an examination of relational bonding in continuous content contribution behaviors on metaverse-based non-fungible token platforms
Crystal T. Lee, Zimo Li, Yung-Cheng ShenThe proliferation of non-fungible token (NFT)-based crypto-art platforms has transformed how creators manage, own and earn money through the creation, assets and identity of their…
A meta-analysis of antecedents and consequences of trust in the sharing economy
Jiang Jiang, Eldon Y. Li, Li TangTrust plays a crucial role in overcoming uncertainty and reducing risks. Uncovering the trust mechanism in the sharing economy may enable sharing platforms to design more…
Longitudinal relationship between parental and adolescent smartphone addiction: serial mediating effects of adolescent self-esteem and depression
Il Bong MunThis study longitudinally investigated the predictors and mediators of adolescent smartphone addiction by examining the impact of parental smartphone addiction at T1 on adolescent…
Understanding users' voice assistant exploration intention: unraveling the differential mechanisms of the multiple dimensions of perceived intelligence
Yiming Zhao, Yu Chen, Yongqiang Sun, Xiao-Liang ShenThe purpose of this study is to develop a framework for the perceived intelligence of VAs and explore the mechanisms of different dimensions of the perceived intelligence of VAs…
Moment or movement – the heterogeneous impact of the Black Lives Matter movement on personal and societal charitable crowdfunding campaigns
Janina Seutter, Michelle Müller, Stefanie Müller, Dennis KundischWhenever social injustice tackled by social movements receives heightened media attention, charitable crowdfunding platforms offer an opportunity to proactively advocate for…
Consumer vulnerability: understanding transparency and control in the online environment
Donia Waseem, Shijiao (Joseph) Chen, Zhenhua (Raymond) Xia, Nripendra P. Rana, Balkrushna Potdar, Khai Trieu TranIn the online environment, consumers increasingly feel vulnerable due to firms’ expanding capabilities of collecting and using their data in an unsanctioned manner. Drawing from…
How does social media use in the workplace affect employee voice? Uncovering the mediation effects of social identity and contingency role of job-social media fit
Wenjing Chen, Bowen Zheng, Hefu LiuEmployee voice is crucial for organizations to identify problems and make timely adjustments. However, promoting voice in organizations is challenging. This study aims to…
Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization
Andreawan Honora, Kai-Yu Wang, Wen-Hai ChihThis research investigates the role of customer forgiveness as the result of online service recovery transparency in predicting customer engagement. It also examines the…
Factors influencing TikTok-based user purchase intention: comparison between potential customers and repeat customers
Hongying Zhao, Christian WagnerThe purpose of this paper is to examine how different types of user experience in TikTok impact purchase intention via commitment to the influencer and commitment to the platform…
Motivation for writing long online reviews: a big data analysis of an anime community
Kevin Leung, Vincent ChoBased on self-determination theory (SDT), this study aims to determine the motivation factors of reviewers writing long reviews in the anime industry.
Motivational profile and knowledge creation in eSports: examining the roles of mutualistic co-presence
Joseph Siu-Lung Kong, Ron Chi-Wai Kwok, Gabriel Chun-Hei Lai, Monica LawResearch on knowledge creation within eSports learning is scarce. This study extends the understanding of competition-oriented collaborative learning in eSports by examining the…
Effect of consistency of the review set on causal attribution: the moderating roles of repeating purchase cues and product knowledge
Xiao Peng, Hessam Vali, Xixian Peng, Jingjun (David) Xu, Mehmet Bayram YildirimThe study examines the potential moderating effects of repeating purchase cues and product knowledge on the relationship between the varying consistency of the review set and…
Herd behavior in social commerce: understanding the interplay between self-awareness and environment-awareness
Xiayu Chen, Renee Rui Chen, Shaobo Wei, Robert M. DavisonThis study investigates how individuals' self-awareness (specifically, private and public self-awareness) and environment-awareness (perceived expertise, similarity and…
A mixed-methods investigation of the factors affecting the use of facial recognition as a threatening AI application
Xiaojun Wu, Zhongyun Zhou, Shouming ChenArtificial intelligence (AI) applications pose a potential threat to users' data security and privacy due to their high data-dependence nature. This paper aims to investigate an…
Wealth effects of firm's strategic technology investments: evidence from Ethereum blockchain
Kane Smith, Manu Gupta, Puneet Prakash, Nanda RanganEthereum-based blockchain technology (EBT) affords members of the Enterprise Ethereum Alliance (EEA) a market advantage in deploying blockchain within their organizations…
Effect of the fit between situational regulatory focus and feedback focus on customers' co-design behavior
Xinxue Zhou, Jian Tang, Tianmei WangCustomers' co-design behavior is an important source of knowledge for product innovation. Firms can regulate the focus of information interaction with customers to set goals and…
What enhances or worsens the user-generated metaverse experience? An application of BERTopic to Roblox user eWOM
Yun Kyung Oh, Jisu Yi, Jongdae KimGiven its growing economic potential and social impact, this study aims to understand the motivations and concerns regarding metaverse usage. It identifies user needs and risks…
How social media fatigue feigning and altering emotion discourage the use of social media
Jack Shih-Chieh Hsu, Chao-Min Chiu, Yu-Ting Chang-Chien, Kingzoo TangSocial media fatigue (SMF) has been widely recognized; however, previous studies have included various concepts into a single fatigue construct. Fatigue has typically been…
A dual-process model to explain self-disclosure on online social networking sites: examining the moderating effect of enjoyment
Shanshan Zhang, Fengchun Huang, Lingling Yu, Jeremy Fei Wang, Paul Benjamin LowryResearchers continue to address the concept of self-disclosure because it is foundational for helping social networking sites (SNS) function and thrive. Nevertheless, the authors'…
Performance implications of match between social media–enabled interactions and contracts in interfirm governance
Chao Feng, Jinjun Yu, Yajing Fan, Hui ChenIntegrating transaction costs economics and task-technology fit theory, this study distinguishes two categories of social media–enabled interactions, namely task-related…
Value creation for online collaboration between doctors and medical institutions: empirical evidence from online health communities
Manyang Zhang, Han Yang, Zhijun Yan, Lin JiaDoctor–medical institution collaboration (DMIC) services are an emerging service mode in focal online health communities (OHCs). This new service mode is anticipated to affect…
Reexamining review variance and movie sales: the inverted-U-shaped relationship and boundary conditions
Jungwon Lee, Cheol ParkThis study is based on the heuristic-systematic model (HSM) to dynamically examine the effect of review variance on sales and the boundary conditions that mitigate this effect.
Social media as a living laboratory for researchers: the relationship between linguistics and online user responses
Aulona Ulqinaku, Selma Kadić-Maglajlić, Gülen Sarial-AbiToday, individuals use social media to express their opinions and feelings, which offers a living laboratory to researchers in various fields, such as management, innovation…
Using machine learning to investigate consumers' emotions: the spillover effect of AI defeating people on consumers' attitudes toward AI companies
Yongchao Martin Ma, Xin Dai, Zhongzhun DengThe purpose of this study is to investigate consumers' emotional responses to artificial intelligence (AI) defeating people. Meanwhile, the authors investigate the negative…
Fake news detection using machine learning: an adversarial collaboration approach
Karen M. DSouza, Aaron M. FrenchPurveyors of fake news perpetuate information that can harm society, including businesses. Social media's reach quickly amplifies distortions of fake news. Research has not yet…
Why retail firms commonly get only halfway through channel integration with online channels
Philip Tin Yun Lee, Aki Pui Yi Hui, Richard Wing Cheung Lui, Michael ChauThis paper aims to examine why retail firms seldom achieve full integration of online and offline channels as prescribed in omni-channel literature. It examines the intermediate…
The effect of social commerce attributes on customer engagement: an empirical investigation
Abdelsalam Busalim, Linda D. Hollebeek, Theo LynnSocial commerce (s-commerce) offers community-based platforms that facilitate customer-to-customer interactions and the development of customers' social shopping-based experience…
Revisiting the social commerce paradigm: the social commerce (SC) framework and a research agenda
Lai-Ying Leong, Teck Soon Hew, Keng-Boon Ooi, Nick Hajli, Garry Wei-Han TanSocial commerce (SC) is a new genre in electronic commerce (e-commerce) that has great potential. This study proposes a new research framework to address deficiencies in existing…
Enterprise social media usage and social cyberloafing: an empirical investigation using the JD-R model
Liang Ma, Xin Zhang, Peng YuOne of the most important challenges confronting enterprise managers is that of controlling employees' social cyberloafing. The use of enterprise social media entails…
Bringing safety analytics to the online shopper: evaluating designs for augmenting point-of-sale interfaces with safety information
Richard Gruss, David Goldberg, Nohel Zaman, Alan AbrahamsThe widespread adoption of online purchasing has prompted increasing concerns about product safety, and regulators are beginning to hold e-commerce sites accountable for dangerous…
The impact of streamer emotions on viewer gifting behavior: evidence from entertainment live streaming
Dinghao Xi, Wei Xu, Liumin Tang, Bingning HanThe boom in live streaming has intensified competition among streamers for viewers' gifts, which makes it meaningful to study the factors that affect the viewers’ gifting…
Understanding the role of information transparency in improving patient experience under different uncertainties: a quasi-natural experiment
Qing Ye, Hong WuWaiting time, as an important predictor of queue abandonment and patient satisfaction, is important for resource utilization and patient experience management. Medical…
Learning for success: understanding crowdfunding relaunch performance after initial failures
Xiaochen Liu, Yukuan Xu, Qiang Ye, Yu JinFierce competition in the crowdfunding market has resulted in high failure rates. Owing to their dedication and efforts, many founders have relaunched failed campaigns as a…
Tap here to power up! Mobile augmented reality for consumer empowerment
Eugene Cheng-Xi Aw, Garry Wei-Han Tan, Keng-Boon Ooi, Nick HajliThe present study aims to propose a framework elucidating the attributes of mobile augmented reality (AR) shopping apps (i.e., spatial presence, perceived personalization and…
Short video marketing: what, when and how short-branded videos facilitate consumer engagement
Xuebing Dong, Hong Liu, Nannan Xi, Junyun Liao, Zhi YangThis study explores whether and how four main factors of short-branded video content (content matching, information relevance, storytelling and emotionality) facilitate consumer…
Effects of member similarity on group norm conformity, group identity and social participation in the context of social networking sites
Edward Wang, Yu-Ting LiaoFacilitating members' continual participation in a community is crucial for ensuring the community's long-term survival. However, knowledge regarding whether member similarity is…
IT investment and corporate collaborative innovation: the moderating role of the top management team's educational background and absorptive capacity
Wenqing Wu, Pianpian Zhang, Sang-Bing TsaiPrevious studies have shown that the application of information technology (IT) can help break through the innovation boundaries of firms and has undoubtedly become a key enabler…
How intergroup counter-empathy drives media consumption and engagement
Robin Wakefield, Kirk WakefieldSocial media is replete with malicious and unempathetic rhetoric yet few studies explain why these emotions are publicly dispersed. The purpose of the study is to investigate how…
It pays to be forthcoming: timing of data breach announcement, trust violation, and trust restoration
Steven Muzatko, Gaurav BansalThis research examines the relationship between the timeliness in announcing the discovery of a data breach and consumer trust in an e-commerce company, as well as later…
Disentangling the relationship between omnichannel integration and customer trust: a response surface analysis
Yang Li, Jie Fang, Shuai Yuan, Zhao CaiThis study aims to examine whether customer trust is influenced by the congruence and incongruence between customers' perceptions of two types of omnichannel integration—perceived…
Wear in or wear out: how consumers respond to repetitive influencer marketing
Ruibin Geng, Xi Chen, Shichao WangEndorsement marketing has been widely used to generate consumer attention, interest and purchase decisions among targeted audiences. Internet celebrities who become famous on the…
The coping strategies in fitness apps: a three-stage analysis with findings from SEM and FsQCA
XiaoYu Xu, Syed Muhammad Usman Tayyab, Qingdan Jia, Kuang WuCombining the coping theory and social support theory, this study aims to reveal users' coping strategies for mobile fitness app (MFA) engagement and fitness intentions with a…
Organizational mission and digital platform evolution: an investigation of entrepreneurial organizations in nascent markets
Nicholas Roberts, Inchan KimAlthough digital platforms have become important to organizations and society, little is known about how platforms evolve over time. This is particularly true for early-stage…
Loyalty and well-being explain serial crowdfunding backing behavior: an empirical test of complementary theories
Kalanit Efrat, Shaked Gilboa, Andreas Wald, Rotem ShneorDespite the critical contribution of serial backers in advancing crowdfunding volumes, few studies have addressed the phenomenon of serial backing. Research on the motivations of…
Determinants of debunking information sharing behaviour in social media users: perspective of persuasive cues
Fan Chao, Xin Wang, Guang YuSharing and disseminating debunking information are critical to correcting rumours and controlling disease when dealing with public health crises. This study investigates the…
An empirical examination of newcomer contribution costs in established OSS communities: a knowledge-based perspective
Mohammad AlMarzouq, Varun Grover, Jason Thatcher, Rich KleinTo remain sustainable, open source software (OSS) projects must attract new members—or newcomers—who make contributions. In this paper, the authors develop a set of hypotheses…
Fighting fire with fire: the use of an auxiliary platform to address the inherent weaknesses of a platform-based business
Cheuk Hang Au, Barney Tan, Chunmian GeThe success of sharing economy (SE) platforms has made it attractive for many firms to adopt this business model. However, the inherent weaknesses of these platforms, such as…
Examining user-generated content, service failure recovery and customer–brand relationships: an exploration through commitment-trust theory
Wilson Ozuem, Michelle Willis, Kerry Howell, Silvia Ranfagni, Serena RovaiUser-generated content (UGC) and service failure have attracted considerable marketing inquiry over the last two decades. Previous studies primarily focused on the outcome of…
Developing future managers through business simulation gaming in the UK and Hong Kong: exploring the interplay between cognitive realism, decision-making and performance
Jonathan Lean, Robert Newbery, Jonathan Moizer, Mohamed Haddoud, Wai Mun LimThis paper investigates how individuals' decision-making approach and perceptions of a game's cognitive realism affect the performance of virtual businesses in a web-based…
The role of vicarious learning strategies in shaping consumers' uncertainty: the case of live-streaming shopping
Jinqi Men, Xiabing Zheng, Robert M. DavisonThis article seeks to understand how live-streaming technology (i.e. interactivity and effective use of live-streaming shopping’s information presentation tool) impacts consumers’…
The influence of virtual reality on the experience of religious cultural heritage content
Kyunghwa Hwang, M. Claudia tom Dieck, Timothy Jung, Ohbyung KwonThe purpose of this study is to expand the experience economy model and to determine if this model provides a better understanding of the process of growing intention to continue…
Competitive peer influence on knowledge contribution behaviors in online Q&A communities: a social comparison perspective
Chencheng Shi, Ping Hu, Weiguo Fan, Liangfei QiuUsers' knowledge contribution behaviors are critical for online Q&A communities to thrive. Well-organized question threads in online Q&A communities enable users to clearly read…
Parasocial relationships with micro-influencers: do sponsorship disclosure and electronic word-of-mouth disrupt?
Jie Sheng, Yi Hui Lee, Hao LanThis study aims to examine whether and how the effect of intimate relationships with micro-influencers on customer behaviour is interrupted by external cues such as sponsorship…
Friend-connecting affordances: playing online games to contact friends
Gen-Yih Liao, Tzu-Ling Huang, Alan R. Dennis, Ching-I TengOnline games are popular applications of Internet technology, with over 2.8 billion users worldwide. Many players engage in team gameplay, indicating that online games are…
Small businesses and e-government participation: the role of personalisation preference and intermediaries
Maryanne Scutella, Carolin Plewa, Carmen ReaicheAdvances in technology have given rise to an increased demand by small businesses for personalised e-government services. Given the importance of small businesses to the…
Leading for employees' enterprise system ambidextrous use through contextual ambidexterity: the mediating role of user empowerment and moderating role of leader–member exchange
Xiaofan Tang, Shaobo WeiThis study aims to develop a cross-level research model to explore the relationship between team-level contextual ambidexterity and employees' enterprise system (ES) ambidextrous…
More than two decades of research on IoT in agriculture: a systematic literature review
Cevdet Bulut, Philip Fei WuAgriculture is one sector where the Internet of things (IoT) is expected to make a major impact. Yet, its adoption in the sector falls behind expectations. The purpose of this…
How does material adaptivity of smart objects shape infusion use? The pivot role of social embeddedness
Qian Hu, Zhao Pan, Yaobin Lu, Sumeet GuptaAdvances in material agency driven by artificial intelligence (AI) have facilitated breakthroughs in material adaptivity enabling smart objects to autonomously provide…
The effect of the motion attributes of spokes-characters on app launch pages on brand memory
Ning Zhang, Zhu LiyaThe use of brand slogans that represent brand concepts on app launch pages can improve user brand impressions. The purpose of this paper is to investigate the impact of using…
The impacts of within-task and between-task personal Internet usage on employee creative performance: the moderating role of perceived organisational support
Yunyu Qian, Hemin JiangEmployees' personal Internet usage (PIU) has become increasingly common at work. It is important for both researchers and managers to understand how PIU affects employee creative…
An investigation on the influencing factors of elderly people's intention to use financial AI customer service
Xusen Cheng, Liyang Qiao, Bo Yang, Zikang LiWith the great changes brought by information technology, there is also a challenge for the elderly's acceptance. This study aimed to determine the antecedents of elderly people's…
ISSN:
1066-2243Online date, start – end:
1991Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Christy Cheung