A systematic review of social marketing effectiveness


The Authors

Martine Stead, University of Stirling, Stirling, UK
Ross Gordon, University of Stirling, Stirling, UK
Kathryn Angus, University of Stirling, Stirling, UK
Laura McDermott, University of Stirling, Stirling, UK

Acknowledgements

This work was funded by the National Social Marketing Centre, led by the National Consumer Council and the Department of Health to help inform the National Social Marketing Strategy for Health.

Abstract

Purpose – The purpose of this paper is to review the effectiveness of social marketing interventions in influencing individual behaviour and bringing about environmental and policy-level changes in relation to alcohol, tobacco, illicit drugs and physical activity. Social marketing is the use of marketing concepts in programmes designed to influence the voluntary behaviour of target audiences in order to improve health and society.

Design/methodology/approach – The paper is a review of systematic reviews and primary studies using pre-specified search and inclusion criteria. Social marketing interventions were defined as those which adopted specified social marketing principles in their development and implementation.

Findings – The paper finds that a total of 54 interventions met the inclusion criteria. There was evidence that interventions adopting social marketing principles could be effective across a range of behaviours, with a range of target groups, in different settings, and can influence policy and professional practice as well as individuals.

Research limitations/implications – As this was a systematic paper, the quality of included studies was reasonable and many were RCTs. However, many of the multi-component studies reported overall results only and research designs did not allow for the efficacy of different components to be compared. When reviewing social marketing effectiveness it is important not to rely solely on the “label” as social marketing is often misrepresented; there is a need for social marketers to clearly define their approach.

Practical implications – The paper shows that social marketing can form an effective framework for behaviour change interventions and can provide a useful “toolkit” for organisations that are trying to change health behaviours.

Originality/value – The research described in this paper represents one of the few systematic examinations of social marketing effectiveness and is based on a clear definition of “social marketing”. It highlights both social marketing's potential to achieve change in different behavioural contexts and its ability to work at individual, environmental and wider policy levels.

Article Type: Research paper
Keyword(s): Social marketing; Individual behaviour; Tobacco; Drugs.

Health Education
Volume 107 Number 2 2007 pp. 126-191
Copyright © Emerald Group Publishing Limited ISSN 0965-4283



Introduction

The unique feature of social marketing is that it takes learning from the commercial sector and applies it to the resolution of social and health problems. This idea dates back to 1951, when Wiebe challenged the marketing community by asking “Why can't you sell brotherhood and rational thinking like you sell soap?” (Wiebe, 1951/1952) and caused people to begin to think seriously that methods used very successfully to influence behaviour in the commercial sector might transfer to a non-profit arena. Wiebe evaluated four different social change campaigns, and concluded that the more similarities they had with commercial marketing, the more successful they were. Over the next two to three decades, marketers and public health experts developed and refined this thinking, learning particularly from international development efforts, where social marketing was used to inform family planning and disease control programmes (Manoff, 1985). Social marketing thinking and techniques spread to the developed world, and social marketing is now located at the centre of health improvement in several countries. In the USA, social marketing is increasingly being advocated as a core public health strategy for influencing voluntary lifestyle behaviours such as smoking, drinking, drug use and diet (Centers for Disease Control and Prevention (CDC), 2005). Last year in the UK the potential of social marketing was recognised in the White Paper on Public Health, which talks of the “power of social marketing” and “marketing tools applied to social good” being “used to build public awareness and change behaviour” (Department of Health, HM Government, UK, 2004). The National Social Marketing Strategy for Health (now the National Social Marketing Centre), led by the National Consumer Council and the Department of Health, has been established to “help realise the full potential of effective social marketing in contributing to national and local efforts to improve health and reduce health inequalities” (National Consumer Council (NCC) and Department of Health (DH), 2005). As part of this work, a series of literature reviews were conducted to investigate the effectiveness of social marketing as a health intervention approach. This paper reports findings from two of these reviews, one examining tobacco, alcohol and illicit drug interventions, and one examining physical activity interventions.



Defining social marketing

Social marketing – like generic marketing – is not a theory in itself. Rather, it is a framework or structure that draws from many other bodies of knowledge such as psychology, sociology, anthropology and communications theory to understand how to influence people's behaviour (Kotler and Zaltman, 1971). Several definitions of social marketing exist, but one of the most useful (Andreasen, 1995) describes social marketing as follows:

Social marketing is the application of commercial marketing technologies to the analysis, planning, execution and evaluation of programs designed to influence the voluntary behaviour of target audiences in order to improve their personal welfare and that of society (p. 7).

Four key features are illustrated in this definition. The first is a focus on voluntary behaviour change: social marketing is not about coercion or enforcement. The second is that social marketers try to induce change by applying the principle of exchange – the recognition that there must be a clear benefit for the customer if change is to occur (Houston and Gassenheimer, 1987). Third, marketing techniques such as consumer oriented market research, segmentation and targeting, and the marketing mix should be used. Finally, the end goal of social marketing is to improve individual welfare and society, not to benefit the organisation doing the social marketing; this is what distinguishes social marketing from other forms of marketing (MacFadyen et al., 2002).

The emphasis on society as well as the individual also illustrates another key point about social marketing: it can apply not only to the behaviour of individuals, but also to that of professionals, organisations and policymakers. As well as downstream, social marketing can be applied “upstream”. It might seek to change the behaviour of professionals (encourage GPs or dentists to be more proactive in prevention, for example); the behaviour of retailers (make them more compliant with the law on selling tobacco or alcohol to minors, or persuade them not to stock confectionery at checkouts); and the behaviour of policymakers and legislators (convince them to pass smokefree legislation, improve housing policy, or to restrict advertising to children) (Hastings et al., 2000; Lawther et al., 1997).



Previous evidence of effectiveness

Although many primary studies claiming to evaluate the effectiveness of individual social marketing programmes have been conducted, there have been only a small number of reviews of its effectiveness in general as a health behaviour change approach. For example, a recent review of the effectiveness of social marketing interventions designed to promote condom use among “poor and vulnerable” groups found that, although the programmes were struggling to reach the poorest groups, they had achieved some success in addressing social and regulatory constraints to access (Price, 2001). Another review, of social marketing nutrition and physical activity interventions, found that, although social marketing had been effective in altering some behaviours, its overall effects were limited (Alcalay and Bell, 2000). However, these reviews have a number of limitations. Methods have not always been systematic, and there is often insufficient information on the search strategy and inclusion criteria. In particular, reviews often fail to state explicitly how social marketing interventions have been defined, and conceptualise social marketing in widely differing ways. For example, in family planning reviews social marketing is often taken to mean, primarily, free distribution of condoms. In others, social marketing is misconstrued as simply social advertising or communications (e.g. Alcalay and Bell, 2000).

One difficulty has been the lack of an agreed and easily operationalised definition of a social marketing intervention. Generic definitions, such as Andreasen's above, are not precise enough to help decide whether a specific intervention does or does not qualify as social marketing. One solution to the difficulty is simply to select interventions that are labelled social marketing programmes by their managers or evaluators. However, recent experience of reviewing “social marketing nutrition interventions” demonstrated that relying solely on the label is a problematic approach (McDermott et al., 2005a, b). First, it excludes many interventions, which are not labelled social marketing but which appear to incorporate social marketing principles. Second, it includes interventions, which, despite their label, are poor examples of social marketing or not social marketing at all. For example, the misperception that social marketing equals advertising means that many interventions which are essentially media campaigns are erroneously described as social marketing (Stead and Hastings, 1997). The resulting evidence base, if a search is restricted only to interventions called “Social Marketing”, is likely to be limited and flawed.

A more useful solution is to ask what essential ingredients should be present in a social marketing intervention. In 2002, Andreasen identified what he termed six essential benchmarks of a “genuine” social marketing intervention; one, which applies social marketing throughout rather than as an add-on (see Table I).

In a previous systematic review (McDermott et al., 2005a, b), we used these benchmarks as a set of criteria against which potentially eligible interventions could be assessed. If an intervention was judged to meet all six criteria it was defined as having adopted a social marketing approach, regardless of the label, which the author used to describe the programme. The same criteria have been used in the reviews reported here to identify social marketing interventions.



Methods

Two different search strategies were used.



(i) Alcohol, tobacco, drugs

For alcohol, tobacco and drugs (ATD) interventions, a search was conducted for good quality systematic reviews, and the included reference lists for these reviews formed the sample frame for potentially eligible social marketing intervention studies. This strategy had two advantages: it reduced the search process to one that was manageable in the timeframe, and it ensured that all the studies subsequently included had already been judged of sufficient methodological quality, by previous reviewers, to yield reliable evidence.

The initial search for systematic reviews of ATD interventions was limited to reviews designed, conducted and the studies analysed in such a way that biases were minimised and therefore deemed to be of good quality (as defined by Khan et al., 2001). The key sources were taken to be: the Cochrane Database of Systematic Reviews; the Centre for Reviews and Dissemination's databases (Database of Abstracts of Reviews of Effects and Health Technology Assessment Database); the EPPI-Centre (the Evidence for Policy and Practice Information and Co-ordinating Centre's) publications list; and NICE (the National Institute for Health and Clinical Excellence's) publications database. No limits were set on the types of interventions; as social marketing interventions can use many different methods and be implemented in many different settings, it was not desirable to exclude any intervention types at this stage. This yielded 35 systematic reviews, covering a diverse range of interventions (for example, health promotion in schools, interventions for preventing tobacco sales to minors, therapeutic drug treatment programmes, workplace interventions). Unless there was enough information in the reviews on individual interventions to assess them against the six social marketing benchmarks, full text studies were retrieved. Supplementary papers were often required to provide information on, for example, a programme's development. From the 35 reviews, 310 individual studies were retrieved and assessed in full text against Andreasen's six criteria. A total of 35 studies met all six of Andreasen's criteria for a social marketing intervention, and were included in the review. By “a study”, we mean all the published papers reporting on a single evaluation of a specific programme (for example, where a programme was followed up over several years within one evaluation, all the outcome papers are included as one study). Sometimes the same programme or variants of it are evaluated in different settings with different participants; in this case, each evaluation is counted as a separate study, again each potentially comprising more than one paper.



(ii) Physical activity

Initially a search was conducted for any existing systematic reviews, non-systematic reviews and individual intervention studies in which the label “social marketing” had been applied to programmes. A series of electronic databases was searched using combinations of the search terms physical activity, exercise and social marketing: the Cochrane Library; PsycINFO; PubMed; the Arts and Humanities Citation, Social Science Citation and Science Citation Indices; the Centre for Reviews and Dissemination's databases; and NICE (the National Institute for Health and Clinical Excellence's) publications database.

Although the database searches described above were for papers including the term “social marketing”, as the search process continued, interventions were included for assessment without the term. This yielded 17 reviews (systematic and non-systematic) and 48 articles in total, covering a range of dedicated physical activity interventions or interventions that included a physical activity component. From the 17 reviews (systematic and non-systematic) and 48 articles retrieved initially, a further 62 articles were generated and retrieved, totalling 110 articles assessed against Andreasen's six criteria. A total of 22 interventions met all six of Andreasen's criteria for a social marketing intervention, and were included in the review.



Findings

The 54 included studies reported on a wide range of different types of intervention, and were heterogeneous in aims, intervention approach, methods, and evaluation design.



Types of intervention

In total, 21 of the interventions were school-based programmes. Of the ATD programmes, seven primarily targeted a single substance, and nine adopted a generic approach to substances. A total of seven school-based programmes targeted physical activity. Classroom education often took place alongside other activities such as mass media campaigns, school-wide and community events.

Of the interventions 22 were multi-component community interventions (for the purpose of this review, multi-component and community interventions have been discussed together, as they share many features). Of these, ten were targeted at the general adult population; four addressed smoking cessation only, or smoking cessation within the context of cardiovascular risk disease behaviours, and eight addressed physical activity. In total four comprised school-based ATD prevention curricula reinforced by extensive community components (Pentz et al., 1989; Perry, 1992, 1996; Vartiainen et al., 1998), and four comprised community and policy activities designed to reduce youth access to substances as well as activities targeted at youth themselves (Biglan et al., 2000; Pawtucket, 1995; Puska, 2002; Perry et al., 1996). Four targeted youth physical activity (Baranowski et al., 2003; Beech et al., 2003; Resnicow et al., 2000; Story et al., 2003), one targeted physical activity in older people (Reger et al., 2002) and one targeted newly married couples (Burke et al., 2002).

Five interventions were primarily mass media-based. Three were concerned with adult smoking cessation (Egger et al., 1983; McAlister et al., 1992; McPhee et al., 1995), one with youth smoking prevention (Flynn et al., 1994) and one with physical activity (Huhman et al., 2005). All included activities delivered through other channels in addition to the media element (e.g. educational materials, telephone helpline, support in the community). If no channels were used other than mass media, an intervention was judged not to have utilised the marketing mix fully, and was not included in the review.

Two interventions were designed to restrict youth access to substances through increasing retailer/server compliance with existing laws, greater enforcement of the law, or adoption of new policies and legislation (Wildey et al., 1995; Forster et al., 1998). The San Diego intervention mostly comprised retailer education backed up with media and community events, while TPOP adopted a direct action, community organisation approach directed both at retailers and local legislators. In addition, three of the multi-component community interventions listed above included community and policy activities designed to reduce youth access to substances as well as activities targeted at youth themselves (Biglan et al., 2000; Perry et al., 1996; Wagenaar et al., 2000).

One smoking cessation intervention was delivered through church coalitions and primarily targeted at African-Americans (Schorling et al., 1997). Two interventions were delivered in workplaces, one concerned with smoking cessation (Windsor et al., 1988) and one with promoting physical activity (Neiger et al., 2001). A family- and child-training programme designed to reduce drug and alcohol use sought to strengthen family protective factors (Spoth et al., 2001).



Theories and models used in the programmes

As noted above, social marketing is not a theory in itself but rather draws from many bodies of knowledge to understand how to influence people's behaviour (Kotler and Zaltman, 1971). This was reflected in the wide range of theories and models adopted in the programmes (where information was actually provided or could be inferred; not all studies describe the theoretical basis of the programme). Several of the school-based programmes were informed by social influences theory; this emphasises “the importance of social and psychological factors in promoting the onset of drug use” and comprises three major components, “psychological inoculation, normative education and resistance skills training” (Botvin et al., 2001). The majority of the interventions comprised theory-driven interactive classroom curricula adopting a social influences approach, usually involving practice of resistance skills and other activities designed to address direct and indirect pressures to use substances.

Several of the interventions were “multi-component”. In the context of drug prevention, “multi-component” refers to interventions which, using multiple channels and activities, target not only the individual but also their immediate family and peer group and the wider environment, which shapes drug use norms. A typical multi-component programme such as Project STAR (Pentz et al., 1989) comprises a school curriculum, media, parent activities, community organisation and policy activity.

Many studies used social cognitive or social learning theory in their development (e.g. Baranowski et al., 2003; Beech et al., 2003; Story et al., 2003). Social cognitive theory explains how people acquire and maintain certain behavioural patterns, while also providing the basis for intervention strategies. (Bandura, 1997). The theory emphasizes the interactions between a person's cognitions, on the one hand, and his/her behaviour on the other, through processes such as self-efficacy and outcome expectancies (or response efficacy). The trans-theoretical model, which was used in several interventions (e.g. Matsudo et al., 2002; Prochaska and Sallis, 2004; Reger et al., 2002) hypothesises that behavioural change unfolds through a series of stages. Therefore in this model it is critical to understand and identify the stage an individual is in before a successful change intervention can be designed and applied.

Community interventions sometimes claimed to be underpinned by theories of community organisation and community participation, (e.g. Pawtucket, 1995; MHHP, 1994) or the planned approach to community health model (Matsudo et al., 2002; Brownson et al., 1996; Goodman et al., 1995).

Media advocacy was used in some interventions, particularly those concerned with policy and environmental change; for example, in Project TRUST (Wildey et al., 1995), retailers who complied with the law on underage access to tobacco were “rewarded” with positive newspaper coverage, while those who did not were “named and shamed”. Finally, two family-focused alcohol interventions (Spoth et al., 2001; Perry et al., 1996) drew on models of problem behaviour protective and risk factors to foster factors which would protect against the development of substance use, such as family cohesion and managing emotions and conflict.

Use of several other theories and models guided the development of the included interventions including the stage theory of innovation (Brownson et al., 1996), behaviour change theory (O'Loughlin et al., 1999), and organisational change theory (CATCH et al., 1996).



Target groups

All but 46 of the programmes were implemented in North America; two were Dutch (De Vries et al., 1994; Cuijpers et al., 2002), three were Australian (Burke et al., 2002; Egger et al., 1983; McBride et al., 2000), two were Finnish studies part of a larger programme (Vartiainen et al., 1998; Puska, 2002), and one was Brazilian (Matsudo et al., 2002).

Most of the school-based programmes targeted the early secondary school years (11-14); one targeted a younger age group (CATCH et al., 1996), and one targeted an older age group (Wagenaar et al., 2000). Although the majority of the school-based programmes were “universal”, that is, designed for the whole student population in specific school years, some were deliberately tailored for high risk or disadvantaged populations. For example two trials of Project Towards No Drug Abuse were targeted at pupils in Californian “continuation high schools”, schools for students who are not able to complete formal high school education because of behavioural or other problems, including drug use (Sussman, 1998, 2002).

A total of 14 interventions were targeted at minority ethnic groups. This varied from Native Americans (Caballero et al., 2003), African-American schoolgirls (Story et al., 2003), Vietnamese men in the USA (McPhee et al., 1995) to Hispanic adults in the Texas-Mexican Border area (McAlister et al., 1992). Two interventions included components targeted at older people (Matsudo et al., 2002; Reger et al., 2002) and another two were specifically targeted at low-income groups (O'Loughlin et al., 1999; Brownson et al., 1996). One intervention was targeted at people with low levels of literacy (Pawtucket, 1995).



How the interventions were evaluated

The vast majority of the interventions were evaluated using a randomised controlled trial or quasi-experimental design. The period of follow-up ranged widely in the studies from a month after implementation to several years (Vartiainen et al., 1998 was unusual in having a 15 year follow-up). The majority of the studies involved one to two-year follow up.

The main outcomes examined in the ATD programmes included overall prevalence of substance use, onset, experimentation, daily/weekly/monthly use, progression from one stage of use to another, and cessation. Some also took attitudinal, knowledge and skills measures. One alcohol-focused intervention also measured alcohol-related behaviours and incidents (drink-driving, drink-related crashes) (Wagenaar et al., 2000). The main outcomes measured in the youth access interventions were illegal sales to underage minors (usually assessed through test purchasing) and sometimes, other measures of retailer behaviour and attitudes, such as frequency of checking ID and perceptions of the risk of prosecution.

In the physical activity interventions the main behavioural outcome examined was level of physical activity. Levels of physical activity were measured in a variety of different ways across the interventions – by frequency, total kcal expended, minutes spent on physical activity, or distance covered – and several studies used more than one measure. Psychosocial measures such as self-efficacy for physical activity or social support for physical activity, and physiological outcomes such as blood pressure, cholesterol level and Body Mass Index, were also reported in several of the included studies.



Social marketing characteristics of the interventions

All included interventions had to show evidence of having met all six social marketing criteria. This meant that they had to:

  1. Have a specific Behaviour Change goal. Behaviour change goals sought by the included interventions included: to reduce or delay onset of substance use, to increase smoking cessation, to encourage retailers to comply with laws on underage access to substances, to persuade local councils to pass or strengthen legislation on sales of substances.
  2. Have used Consumer Research to inform the intervention. Typical consumer research conducted by the interventions included community needs assessments, focus groups, qualitative interviews, pre-testing of materials, and pilot tests of intervention activities prior to the main trial.
  3. Consider different Segmentation variables and Target interventions appropriately. Interventions demonstrated segmentation and targeting if, for example, activities were designed interventions to be age-appropriate or particularly appropriate to the setting in which they were delivered, or if they tailored activities and materials to specific groups, such as low income or minority ethnic participants.
  4. Demonstrate use of more than one element of the Marketing Mix. We defined the marketing mix as comprising “6 Ps”: Product, Price, Place, Promotion/communication, Person and Policy. For example, a school-based intervention might comprise a curriculum element, teacher training, materials and home activities (place, promotion/communication, person), whereas an access intervention might comprise media advocacy, policy development and community activities (place, promotion/communication, policy).
  5. Consider what would motivate people to engage voluntarily with the intervention and offer them something beneficial in return (Exchange). The exchange could be tangible or intangible. Examples include: school-based prevention programmes which emphasised the positive benefits of non-use or offered students the opportunity to participate in appealing alcohol-free activities; smoking cessation programmes which used motivation strategies or provided inspirational role models in the form of testimonials; and access interventions which rewarded responsible retailers with positive publicity and community approval.
  6. Consider the appeal of competing behaviours and use strategies that seek to minimise this Competition. These strategies could address competition at an external or internal level, or both. External competition strategies included adopting or encouraging compliance with policies making it harder for young people to obtain substances. Internal competition strategies included teaching relapse prevention and coping skills. School-based prevention curricula based on a social influences approach, which seeks to “inoculate” young people against peer, social and advertising pressures to use drugs, addressed competition at several different levels.

Individual social marketing characteristics of the studies are given in Tables II and III.



Results



Individual-level change

Smoking prevention. A total of 21 studies (14 school-based interventions, five multi-component community interventions, one media-based programme and one access intervention) examined whether interventions were effective in preventing smoking among young people. Many measured only short-term impact, although a few took medium and longer-term follow-ups. Results are discussed below by length to follow-up.

In total 18 of these 21 studies examined short-term impact (up to one year), of which 13 reported significant positive effects. Several of the short-term effective interventions were school-based programmes adopting the “social influences” approach (Maibach and Parrott, 1995). For example, students who received the Project SMART social influences programme had significantly lower smoking onset than control students, equivalent to a 38 percent reduction, at the end of one year (Hansen et al., 1988), while a 12-session version of Project Towards No Drug Abuse found lower monthly smoking at one-year follow-up for students who received the programme led by a health educator, compared with students who learned it through self-instruction and control group students (Sussman et al., 2002). Four of the short-term effective interventions were multi-component community programmes. For example, Project SixTeen (Biglan et al., 2000), designed to reduce both illegal sales of tobacco and youth tobacco use, was associated with lower smoking prevalence (smoking in the past week) at one-year follow-up.

In total 11 studies examined medium term impact on smoking prevention (up to two years) and seven of these reported significant positive effects. Four of these were multi-component community interventions. Project STAR, or the Midwestern Prevention Project, resulted in a significantly lower increase in smoking in intervention schools compared with controls at both one and two year follow-ups (Pentz et al., 1989). The other multi-component community interventions with medium term effects were the North Karelia project (Vartiainen et al., 1998), the Minnesota Heart Health “Class of 89” study (Perry, 1992) and Project SixTeen. Again, effects were also found for some school-based interventions adopting a social influences approach (e.g. Sussman, 1993, 2002). One intervention, which was effective in both short and medium term, combined mass media smoking prevention television programming with a school curriculum (Flay et al., 1995).

Five studies examined longer-term impact (over two years), and two of these reported sustained significant positive effects on prevalence. Among students who received the youth component of the North Karelia project, a major community intervention to reduce cardiovascular disease, at 15-year follow-up, when participants were aged 28, meantime lifetime consumption was 22 percent lower in the intervention community compared with the control area. In the “Class of 89” study (Perry, 1992) students who received a three-year school-programme within the five-year Minnesota Heart Health Program, had significantly lower weekly smoking prevalence than control community students at all follow-ups up to five years.



Alcohol prevention and harm minimisation

A total of 15 studies (ten school-based interventions, four multi-component community interventions, one delivered in a family setting) examined whether interventions were effective in preventing alcohol use or reducing the harm associated with alcohol use (e.g. drink-driving). Again, most took only short-term follow-up measures, although some also measured medium and longer-term impact.

A total of 13 of the 15 studies examined short-term impact on alcohol use (up to 12 months), of which eight reported some significant positive effects. Two were trials of the school-based Life Skills Training programme with minority ethnic inner city student populations (Botvin et al., 1997, 2001), while an Australian school-based alcohol harm minimisation programme found a lower increase in alcohol consumption one month after the intervention (McBride et al., 2000).

Seven studies examined medium-term impact (one to two years) on alcohol use, and four of these reported some significant effects. One of these was a trial of a three-year school-based programme (Cuijpers et al., 2002), which found a significant impact on daily alcohol use at immediate post-test and at two years after the start of the intervention. There was also a significant decrease in number of drinks consumed per occasion at both follow-ups.

Finally, two out of four interventions, which examined effects in the longer term, over two years, reported some significant impacts. Project Northland (Perry et al., 1996), which comprised a three-year school curriculum, peer and parent activities and community taskforces, found a significant impact on past month and past week alcohol use (p < 0.05 for each) in the intervention group compared with the control group at 2.5 years, although the effect had dissipated at four years. Project Northland also found a significant reduction in “proneness to alcohol, drug and family problems” after three years of the programme, suggesting that the family-focused 6th grade component of the programme was effective in influencing wider precursors of problem behaviour. A family-focused intervention (Spoth et al., 2001), targeting both parents and children, found lower alcohol use onset in the intervention group compared with the control at both one and two year follow-ups; the increase in “ever use” and “ever been drunk” was lower in the intervention group than the control group at every follow-up up to four years, with increasing effect sizes, suggesting that the intervention intensified in impact over time.



Illicit drug use prevention

A total of 13 studies (ten school-based interventions, three multi-component community interventions) examined whether interventions were effective in preventing or reducing illicit drug use.

In total 12 of the studies examined short-term impact (up to 12 months), and eight of these reported some significant positive impact on illicit drug use. Nearly all were school-based programmes, including a trial of Life Skills Training with minority ethnic inner city students which found less frequent marijuana use and lower polydrug at three month follow-up (Botvin et al., 1997), two versions of Project ALERT, both of which found short-term reductions in marijuana use (Ellickson, 1990, 2003) and a Dutch school programme which found significant reductions in marijuana use immediately after the intervention (Cuijpers et al., 2002).

Of the six studies, which examined medium-term impact (one to two years), two reported some significant effects. These were a version of Project Towards No Drug Abuse (Sussman et al., 2002) tested with minority ethnic inner city students, which found significantly lower hard drug use at two years among students who received a health-educator led version of the programme, and the multi-component programme Project STAR (Pentz et al., 1989) which found significant reductions in last month marijuana use in intervention students compared with controls both in the short term and at two year follow-up.

Neither of the two studies which examined longer-term impacts on drug use (over two years) found sustained effects (Ellickson and Bell, 1990, Project Northland).



Smoking cessation

Nine studies examined whether interventions had an impact on smoking cessation (four multi-component community interventions, three media-based interventions, a church-based programme and a worksite programme.

Two of the interventions, both two-year mass media-based programmes (the North Coast Quit for Life programme in NSW, Australia, and a programme for Vietnamese American men in Texas (McPhee et al., 1995), had significant effects. A further five interventions had weak effects. For example, the Alliance of Black Churches Project (Schorling et al., 1997), which adopted a community organisation approach and included the formation of church coalitions as well as individually-focussed activities and community activities, found a higher quit rate in the intervention community than the comparison community, but the differences were not significant, the trend suggested a possible intervention effect. Two interventions had no effect.



Levels of physical activity

A total of 21 interventions aimed to increase level of physical activity as defined by total time spent or frequency of activity (14 community based interventions, seven school-based interventions, one mass media intervention and one work-based intervention). Of these, eight of the 21 reported a significant positive effect on behaviour. For example, the Social Marketing for Public Health Employees Intervention (Neiger et al., 2001), a workplace-based programme comprising communications and promotions, ongoing activities, one-off events and environmental changes, resulted in pre-test to post-test increases in the primary treatment group on three levels of physical activity. Similarly, the Wheeling Walks intervention (Reger et al., 2002), a community based campaign to promote walking among sedentary 50 to 65 year old adults underpinned by the Theory of Planned Behaviour, had a positive effect on physical activity levels in terms of total time spent and frequency of walking.



Physical activity psychosocial variables

A total of 11 studies examined changes in physical activity psychosocial variables such as self-efficacy or stage of change for physical activity. Of these, six reported a positive effect for at least one variable. Three of these six were school-based interventions, two were community based and one was based in a workplace setting. Pathways (Caballero et al., 2003), a school based intervention targeting 3rd and 5th grade American-Indian children and comprising a physical activity programme supplemented by a classroom curriculum and family component, significantly increased self efficacy for physical activity in the treatment group. It also found a positive effect on stage of change to physical activity. The New Moves intervention (Neumark-Sztainer et al., 2003), incorporating a specially designed curriculum, physical activity classes, instruction and education packs, found a mean increase in stage of change for physical activity post-intervention, and at one year follow-up, with around twice as many girls progressing in stage than regressing.



Physical activity physiological outcomes

In total 14 studies measured physiological outcomes following physical activity. Of 11 studies using Body Mass Index (BMI) as a measure, two found a positive effect. These were a community based study targeted at newly co-habiting couples (Brownson et al., 1996) and major seven year community based intervention targeting a general adult population. (Pawtucket, 1995).

Of six studies using cholesterol levels as a measure three found a positive effect, all of which were community-based interventions (Burke et al., 2002; Goodman et al., 1995; Puska, 2002).

Two interventions used CVD as a measure with both resulting in a reduction in CVD rates (Puska, 2002; Pawtucket, 1995). Finally five of the 14 interventions used blood pressure as a measure but only one of these five interventions showed a positive effect (Burke et al., 2002).



Policy and environmental level change

Several of the interventions sought also to bring about changes at an environmental and/or policy level.



Selling age-restricted substances

Four studies reported changes in retailers' behaviour in relation to selling tobacco and alcohol illegally to underage youth. In two studies this was the main focus of the programme (Forster et al., 1998; Wildey et al., 1995), while in the others, the work with retailers was part of a multi-component community intervention also involving school- and youth-targeted activities (Biglan et al., 2000; Wagenaar et al., 2000). Project Trust, a one-year retailer education campaign which included personal visits and positive media coverage for law-abiding retailers, reduced illegal sales from 70 to 32 percent in four out of six intervention communities, compared with a comparison area; the effect was sustained at six-month follow-up (Wildey et al., 1995). TPOP (Tobacco Policy Options for Prevention) adopted a direct action community organising approach to encourage adoption of tobacco ordinances and deter illegal underage sales in Minnesota (Forster et al., 1998). Illegal sales fell from 36.7 to 3.1 percent in intervention communities, but also by a similar amount in control communities; the difference was not significant.

A multi-component community intervention in Oregon, comprising media advocacy, youth anti-tobacco activities, community mobilisation, and giving retailers feedback on their response during test purchase attempts, showed a reduction in the mean level of illegal sales from 57 to 22 percent (Biglan et al., 2000). There was no comparison community in this study, which limited the conclusions, which could be drawn. The fourth intervention addressed alcohol and included community mobilisation, media advocacy and merchant education (Wagenaar et al., 2000). Retailers reported more frequent checking of age ID and a higher perceived risk of prosecution following the intervention, while test purchase attempts found lower incidence of selling under-age, but none of the differences were significant.



Substance-related policy change

Three interventions specifically sought to promote the adoption of substance-related policies. One goal of the TPOP (1996) intervention was to “change local ordinances to more effectively restrict youth access to tobacco”. At the end of the intervention period, all seven intervention communities had adopted a comprehensive ordinance, with varying ingredients. Over the same period, three of the seven control communities also adopted modifications to their tobacco ordinances, but the study authors described the control community ordinances as “weaker and much less comprehensive” than the intervention community ordinances.

The CATCH intervention sought to promote the adoption of formal tobacco-free policies in its 56 intervention schools, spread across three states (CATCH et al., 1996). The number of schools adopting policies increased markedly over the three years of the study from a baseline figure of 49.7 to 76.8 percent. However, because of other events and trends at the time of the intervention, it was difficult to attribute the policy adoption process to the intervention. In Project Northland, the authors note that five alcohol-related ordinances were successfully passed in the first year of the intervention, including requirement of responsible beverage service training to prevent illegal sales to underage youth and intoxicated patrons (Perry et al., 1996). Although school alcohol education programmes used in the control communities were monitored in the control communities during the intervention, policy developments in the same period were not recorded, and therefore it was not clear to what extent the alcohol policy changes in Project Northland communities were attributable to the intervention.



Physical activity-related policy change

There is somewhat limited evidence of the effectiveness of interventions aimed at changing policy or the environment in relation to physical activity. In the M-Span intervention (Sallis et al., 2003), key school personnel met regularly with project staff to select and implement policy changes to create healthier school environments, such as allowing students to use activity areas after school and hiring aides to lead activity programmes. Nonetheless it was noted that project support for the groups was probably inadequate to yield more meaningful policy changes.

In the Bootheel Heart Health Project (Brownson et al., 1996), an evaluation of environmental factors was conducted and walking paths were constructed in low-income communities where cost was a barrier to other forms of physical activity. This led to the adoption of a policy to construct a network of such paths throughout the community. In the North Karelia Project (Puska, 2002) policy changes were effected which led to the provision of dedicated walking space and recreational areas assisting in the delivery of the intervention. The Pawtucket Heart Health Program (Pawtucket, 1995) aimed to influence the environment in which risk factor behaviours occurred, leading to efforts to effect policy change within the community. These efforts led to the construction of a series of leisure facilities and a multiple station exercise course. However, in each of these interventions policy developments in the control communities were not recorded and therefore it is unclear to what extent policy changes in the experimental communities were attributable to the interventions.



Discussion

All of the interventions included in this review were judged to have adopted social marketing principles in their design and implementation. That is to say, they all had specific behavioural objectives; used consumer research to understand the target audience, the people whose behaviour they were trying to change (including upstream target groups such as retailers); and considered ways of segmenting the population and tailored the intervention accordingly and appropriately. They all considered what would motivate people to change (“exchange”), used a combination of the channels and activities that make up “the marketing mix”, and addressed competition or barriers to behaviour change.

It was notable that the label “social marketing” was not a helpful guide in identifying interventions, which adopted social marketing principles. Only four of the included interventions were labelled social marketing, and a number of interventions retrieved in the searches, which were labelled social marketing, were actually excluded from the review as they were not judged to meet all six social marketing criteria. Typically, mislabelled “social marketing interventions” were ones comprising only advertising or other forms of media communication. This suggests that a better understanding of the principles of social marketing is needed, not only among programme designers and evaluators but also among journal editors and reviewers.

The review was not intended or designed to compare social marketing with some other framework for developing interventions, rather to contribute to the evidence base for the effectiveness of social marketing itself. Overall, the review has found reasonable evidence that interventions developed using social marketing principles can be effective. A majority of the interventions, which sought to prevent youth smoking, alcohol use and illicit drug, use reported significant positive effects in the short term. Effects tended to dissipate in the medium and longer term, although several of the tobacco and alcohol interventions still displayed some positive effects two years after the intervention. These results are broadly comparable with systematic reviews of other types of substance use prevention interventions (e.g. Foxcroft et al., 2002; Thomas, 2002). The evidence is more mixed for adult smoking cessation, although small numbers of programmes were nonetheless effective in this area. There is modest evidence of impact on levels of physical activity and psychosocial outcomes, with an apparently weaker effect on physical activity related physiological outcomes.

The interventions seem also to have had some effects on the behaviour of retailers, and to have encouraged adoption of policies and other environmental-level changes, although the data on these are less robust and it is often difficult to attribute changes to the interventions rather than to other events and trends in the community.

The results should be considered in the light of several potential methodological limitations. In many studies, allocation to intervention or comparison group was carried out at the level of the school, city or community, followed by analysis at the level of the individual, which may lead to spurious findings. Differences at baseline between intervention and comparison communities were found in several studies, which may cause differential rates of change in outcomes between groups, and attrition was also a problem in a number of studies, particularly those with long-term follow-ups. While noting these methodological limitations, however, it should be emphasised that the nature of several of the interventions precluded the use of a strictly randomised controlled design. In complex interventions, it is impossible to control fully for other factors which might influence outcomes, even where matched comparison cities or communities are used; it is also difficult, where effects are found, to identify whether these are attributable to particular intervention components, or to the combination of activities, or to other factors such as secular trends (Wolff, 2000; Fawcett et al., 1997; Morrison, 2001). Furthermore, intervention approaches such as community organisation, direct action and media advocacy do not lend themselves readily to precise statement as independent variables whose effects can be measured (Stead et al., 2002). The quasi-experimental design also tends to neglect effects and changes which may in themselves be deemed worthwhile, such as changes in community empowerment or shifts in the policy formation process. These sorts of changes are noted in some of the studies examined in this review, but it is possible that they are omitted, or were not measured, in many others.

Another important consideration is quality of implementation: in several studies, ATD curricula and physical activity interventions were not implemented as intended, or were poorly implemented, meaning that any failure to detect effects may reflect weaknesses in delivery rather than in programme theory and design (e.g. Flora et al., 1993; Nutbeam et al., 1993). In other words, it is not sufficient for interventions to use appropriate behavioural theories and to be consumer-oriented; they also need to be capable of good quality implementation in real life settings. All these factors mean that results should be treated with caution. A particular limitation of the physical activity studies is the lack of a universally accepted measure of physical activity levels. Currently, there is no universally accepted “gold standard” method for measuring physical activity (Melanson and Freedson, 1996); consequently the outcome measures used in intervention studies vary widely (Ashenden et al., 1997). This causes problems in comparing across studies. It may be more useful only to compare interventions using identical outcome measures, but this would limit the pool of included studies; for this review, which sought to examine social marketing effectiveness across a wide range of outcomes, a broader and more inclusive approach was judged to be more appropriate, even if the resulting heterogeneity made comparison across studies difficult. Also problematic is the use of self-report measures of physical activity: some studies reported lower fitness levels of participants despite a self-reported increase in physical activity, suggesting that self-reports can generate overestimates of level of activity (Klesges et al., 1990).

Despite these caveats, a number of suggestions for intervention planners emerge from the review. Firstly, the review supports the importance of understanding the consumer in developing interventions. “Consumer orientation” is a guiding principle of social marketing, and indeed of marketing generally (Andreasen, 1994). The consumer oriented approach asks not “what is wrong with these people, why won't they understand?”, but, “what is wrong with us? What don't we understand about our target audience?” (MacFadyen et al., 2002). In order to be defined as social marketing, all the interventions examined in this review had to have conducted some sort of formative consumer or audience research to gain a deeper understanding of the from the perspective of the consumer, to provide insights into target group attitudes and behaviours, and/or to pre-test or pilot intervention ideas with target participants. Although the review did not set out to compare the amount or type of consumer research conducted with intervention outcomes, it did seem that the more extensive the formative research conducted, the greater the likelihood of impact. For example, extensive qualitative and quantitative needs assessment and pre-testing were conducted for a Dutch school-based programme which was effective in reducing daily smoking and alcohol use (Cuijpers et al., 2002), and the Pathways physical activity programme with American Indian children was preceded by a three year feasibility stage during which intervention components were developed and tested using both quantitative and qualitative methods (Caballero et al., 2003). However, formative research is not sufficient for effectiveness if an intervention is not properly implemented, as was shown by one media and school programme which involved extensive developmental and pre-testing research but then was implemented to a poor standard (Flay et al., 1995).

The review also confirmed the potential of social marketing interventions to effect “upstream” change – to change the behaviour not of individual consumers or patients, but of professionals, organisations and policymakers. One example, which illustrates the social marketing approach, applied upstream, in this case to retailers is Project TRUST, which attempted to reduce illegal sales of tobacco to minors. Formative research was conducted to understand retailers' experiences and needs, activities were targeted specifically at different kinds of retailers, a mix of channels and methods was used, and a positive exchange was offered in the form of favourable local media coverage for compliant retailers. Illegal sales reduced from 70 to 32 percent in the intervention community stores (Wildey et al., 1995).

Second, some interesting learning emerged around the notion of “competition”. To qualify as social marketing, all the interventions had to demonstrate that they had considered what competing behaviours and forces might hinder consumers from adopting the desired behaviour change, and had tried to minimise this competition. Competition to the behaviour of giving up smoking, for example, is found in the attraction and addictive properties of nicotine as well as in the wide availability of tobacco, which serve as a continuing reminder and temptation. Therefore addressing competition to smoking cessation might involve “internal” competition strategies such as helping people to cope with cravings and withdrawal, and “external” competition strategies such as restricting the number of outlets in which tobacco can be bought and used. Some of the internal competition strategies which seemed to be particularly associated with effective interventions in this review included teaching families how to handle emotions and conflict (Spoth et al., 2001), resistance skills (Hansen et al., 1988), and challenging over-estimates of substance use prevalence which act as a powerful competitor to abstinence and resistance (Perry et al., 1996). Effective external competition strategies included stronger enforcement of legislation on youth access to age-restricted substances (Forster et al., 1998) and constructing walking paths in low-income communities to overcome cost barriers to physical activity (Brownson et al., 1996).

Finally, the review supports the use of theory in designing interventions. For example, many of the effective alcohol, tobacco and illicit drug prevention interventions were underpinned by social influences theory (Botvin et al., 2001; Pentz et al., 1989). This suggests that a sound theoretical framework, combined with the use of consumer research to help translate theoretical constructs into acceptable and persuasive interventions, is an important pre-requisite for effectiveness (Stead et al., 2005).

Overall, this paper suggests that social marketing is a promising intervention approach. These reviews of its effectiveness in terms of physical activity and alcohol, tobacco and drug use suggest that it can be effective across a range of behaviours, with a range of target groups, in different settings, and can work upstream as well as with individuals.





Table I Andreasen's benchmark criteria




Table II Alcohol, tobacco and drug interventions: social marketing characteristics and results




Table III Physical activity interventions: social marketing characteristics and result

References


























































































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Corresponding author

Ross Gordon can be contacted at: ross.gordon@stir.ac.uk