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Article Information:

Title:

Where is my suitcase? RFID and airline customer service

Author(s):

David C. Wyld, Michael A. Jones, Jeffrey W. Totten

Journal:

Marketing Intelligence & Planning

ISSN:

0263-4503

Year:

Jun 2005

Volume:

23

Issue:

4

Page:

382 - 394

DOI:

10.1108/02634500510603483

Publisher:

Emerald Group Publishing Limited

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