Author(s):
S. Vinodh, G. Sundararaj, S.R. Devadasan, S. Rajanayagam, Immanuel Edinbarough
Journal:
The TQM Journal
ISSN:
1754-2731
Year:
2008
Volume:
20
Issue:
5
Page:
520 - 534
DOI:
10.1108/17542730810898476
Publisher:
Emerald Group Publishing Limited
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