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Article Information:

Title:

The impact of process mapping on transparency

Author(s):

Leidy Klotz, Michael Horman, Henry H. Bi, John Bechtel

Journal:

International Journal of Productivity and Performance Management

ISSN:

1741-0401

Year:

2008

Volume:

57

Issue:

8

Page:

623 - 636

DOI:

10.1108/17410400810916053

Publisher:

Emerald Group Publishing Limited

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