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Article Information:

Title:

Business process modelling, simulation and reengineering: call centres

Author(s):

Razvi Doomun, Nevin Vunka Jungum

Journal:

Business Process Management Journal

ISSN:

1463-7154

Year:

2008

Volume:

14

Issue:

6

Page:

838 - 848

DOI:

10.1108/14637150810916017

Publisher:

Emerald Group Publishing Limited

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