Author(s):
Rodney McAdam, John Davies, Bill Keogh, Anthony Finnegan
Journal:
International Journal of Quality & Reliability Management
ISSN:
0265-671X
Year:
2009
Volume:
26
Issue:
6
Page:
516 - 545
DOI:
10.1108/02656710910966110
Publisher:
Emerald Group Publishing Limited
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