Author(s):
Damijan Zabjek, Andrej Kovacic, Mojca Indihar Stemberger
Journal:
Business Process Management Journal
ISSN:
1463-7154
Year:
2009
Volume:
15
Issue:
4
Page:
588 - 608
DOI:
10.1108/14637150910975552
Publisher:
Emerald Group Publishing Limited
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