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Article Information:

Title:

Eyes wide shut? Querying the depth of call centre learning

Author(s):

Maeve Houlihan

Journal:

Journal of European Industrial Training

ISSN:

0309-0590

Year:

Mar 2000

Volume:

24

Issue:

2/3/4

Page:

228 - 240

DOI:

10.1108/03090590010321197

Publisher:

MCB UP Ltd

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