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Author(s):

Shaukat A. Brah, Ai Lin Ong, B. Madhu Rao

Journal:

International Journal of Quality & Reliability Management

ISSN:

0265-671X

Year:

Apr 2000

Volume:

17

Issue:

3

Page:

259 - 275

DOI:

10.1108/02656710010306157

Publisher:

MCB UP Ltd