Request this document

Author(s):

Shaukat A. Brah, Serene S.L. Tee, B. Madhu Rao

Journal:

International Journal of Quality & Reliability Management

ISSN:

0265-671X

Year:

Jun 2002

Volume:

19

Issue:

4

Page:

356 - 379

DOI:

10.1108/02656710210421553

Publisher:

MCB UP Ltd