Emerald Login
   

Welcome guest



Request this document


Article Information:

Title:

Did your efforts really win customers’ satisfaction?

Author(s):

Te-King Chien, Tien-Hsiang Chang, Chao-Ton Su

Journal:

Industrial Management & Data Systems

ISSN:

0263-5577

Year:

Jun 2003

Volume:

103

Issue:

4

Page:

253 - 262

DOI:

10.1108/02635570310470647

Publisher:

MCB UP Ltd

Please enter/review your details here: