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Article Information:

Title:

E-CRM Web service attributes as determinants of customer satisfaction with retail Web sites

Author(s):

Richard Feinberg, Rajesh Kadam

Journal:

International Journal of Service Industry Management

ISSN:

0956-4233

Year:

Dec 2002

Volume:

13

Issue:

5

Page:

432 - 451

DOI:

10.1108/09564230210447922

Publisher:

MCB UP Ltd

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