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Article Information:

Title:

The service performance gap: testing the redeveloped causal model

Author(s):

Pierre Chenet, Caroline Tynan, Arthur Money

Journal:

European Journal of Marketing

ISSN:

0309-0566

Year:

Apr 2000

Volume:

34

Issue:

3/4

Page:

472 - 497

DOI:

10.1108/03090560010311993

Publisher:

MCB UP Ltd

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