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Article Information:

Title:

A cross-cultural assessment of the satisfaction formation process

Author(s):

Richard A. Spreng, Jyh-shen Chiou

Journal:

European Journal of Marketing

ISSN:

0309-0566

Year:

Aug 2002

Volume:

36

Issue:

7/8

Page:

829 - 839

DOI:

10.1108/03090560210430827

Publisher:

MCB UP Ltd

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