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Industrial and Commercial Training


Volume 35 Issue 6

Published: 2003 | Start Page: 237

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Articles

Articles
Article No: Article Information:
838347 Transforming the annual fiasco
Les Pickett (pp. 237-240)
Keywords: Employees involvement, Human resource development, Individual development, Performance appraisal
ArticleType: Research Paper
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838348 Managing the transition
Malcolm McGreevy (pp. 241-246)
Keywords: Change management, Psychological contracts, Transition management
ArticleType: Research Paper
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838349 Creating growth for yourself as leader
Rupert Eales-White (pp. 247-250)
Keywords: Beliefs, Leadership, Performance levels, Self esteem
ArticleType: Research paper
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838350 Change performance to change the culture
Randy G. Pennington (pp. 251-255)
Keywords: Change management, Organizational culture
ArticleType: Research Paper
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838351 The importance of people skills for project managers
George Cowie (pp. 256-258)
Keywords: Negotiating, Project management, Team working
ArticleType: Case study
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838352 Gaining a competitive advantage through customer service training
Howard Prager (pp. 259-262)
Keywords: Competences accreditation, Customer service management, Internal marketing, Partnership
ArticleType: Case study
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838353 The twenty-first century business frontier
Bob Little (pp. 263-268)
Keywords: Customer loyalty, Customer satisfaction, Employees attitudes, Sales strategies
ArticleType: Case study
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Book Review

Action Learning: Images and Pathways
Item No: Item Information
1492993 Action Learning: Images and Pathways
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
Author(s): Alan Mumford
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Leading Change: A Guide to Whole Systems Working
Item No: Item Information
1492994 Leading Change: A Guide to Whole Systems Working
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
Author(s): Alan Mumford
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Notes and news

Channel 4 tunes in to strategic-planning skills
Item No: Item Information
1469629 Channel 4 tunes in to strategic-planning skills
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
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Civil servants learn computer "driving" skills
Item No: Item Information
1469630 Civil servants learn computer "driving" skills
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
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Polish telecom group makes training connection
Item No: Item Information
1469631 Polish telecom group makes training connection
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
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US Bancorp counts on learning-management system
Item No: Item Information
1469632 US Bancorp counts on learning-management system
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
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Pitcher, Piano … and professional development
Item No: Item Information
1469633 Pitcher, Piano … and professional development
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
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British Airways opts for e-learning
Item No: Item Information
1469634 British Airways opts for e-learning
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
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UK skills and innovation policies criticized
Item No: Item Information
1469635 UK skills and innovation policies criticized
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
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North Korea to encourage IT and computer use
Item No: Item Information
1469636 North Korea to encourage IT and computer use
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
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Five lessons for trainers at inaugural conference
Item No: Item Information
1469637 Five lessons for trainers at inaugural conference
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
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Regions co-operate on lifelong education and training
Item No: Item Information
1469638 Regions co-operate on lifelong education and training
Journal: Industrial and Commercial Training
Vol : 35 Issue: 6
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