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International Journal of Service Industry Management

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Articles

Articles

Article No:	Article Information:
851764	Knowledge management in public service provision: the Child Support Agency Alan Fowler, Julia Pryke (pp. 254-283) Keywords: Children, Civil Service, Knowledge management, Public administration, United Kingdom ArticleType: Research paper View HTML | View PDF (189 KB) | Reprints & Permissions
851765	Market orientation and business economic performance: A mediated model Albert Maydeu-Olivares, Nora Lado (pp. 284-309) Keywords: Innovation, Market orientation, Marketing research ArticleType: Research paper View HTML | View PDF (232 KB) | Reprints & Permissions
851766	Listening practices and performance in service organisations William J. Glynn, Sean de Búrca, Teresa Brannick, Brian Fynes, Sean Ennis (pp. 310-330) Keywords: Information, Information technology, Learning organizations, Services ArticleType: Research paper View HTML | View PDF (139 KB) | Reprints & Permissions
851767	A new model to support the personalised management of a quality e-commerce service Giovanni Giannì, Fiorenzo Franceschini (pp. 331-346) Keywords: Customer service, Electronic commerce, Management, Quality control, Service quality ArticleType: Research Paper View HTML | View PDF (511 KB) | Reprints & Permissions
851768	Customer role and skill trajectories in services Oxana Chervonnaya (pp. 347-363) Keywords: Consumer behaviour, Roles, Services, Skills ArticleType: Literature review View HTML | View PDF (159 KB) | Reprints & Permissions

Book reviews

Practice What You Preach: What Managers Must Do to Create a High Achievement Culture

Item No:	Item Information
1494055	Practice What You Preach: What Managers Must Do to Create a High Achievement Culture Journal: International Journal of Service Industry Management Vol : 14 Issue: 3 Author(s): Willemijn van Dolen View HTML