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International Journal of Service Industry Management

Volume 14 Issue 5

Published: 2003 | Start Page: 480


Special Issue: From P-Services to E-Services
Guest Editor(s): Eldon Y Li, Xiande Zhao
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Articles

Articles
Article No: Article Information:
851774 Editorial: From p-services to e-services
Eldon Y. Li, Xiande Zhao (pp. 480-482)
Keywords: Customer loyalty, Electronic commerce, Internet, Self-service
ArticleType: Viewpoint
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1509215 Internet retail customer loyalty: the mediating role of relational benefits
Hsiu Ju Rebecca Yen, Kevin P. Gwinner (pp. 483-500)
Keywords: Customer loyalty, Customer relations, Customer retention, Internet, Self-service, Social benefits
ArticleType: Research paper
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851776 Determinants of user acceptance of Internet banking: an empirical study
Yi-Shun Wang, Yu-Min Wang, Hsin-Hui Lin, Tzung-I Tang (pp. 501-519)
Keywords: Data security, Individual perception, User studies, Virtual banking
ArticleType: Research paper
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851777 Characteristics of product/service process and customer needs of geographical accessibility in electronic commerce
Sung-Eui Cho, Kwangtae Park (pp. 520-538)
Keywords: Electronic commerce, Service industries
ArticleType: Research paper
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851778 E-service: enhancing internal customer service through e-procurement
Simon Croom, Robert Johnston (pp. 539-555)
Keywords: Business performance, Business support services, Customer service management, Organization and methods, Procurement
ArticleType: Research paper
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851779 A descriptive model of online shopping process: some empirical results
Su-Jane Chen, Tung-Zong Chang (pp. 556-569)
Keywords: Data security, Home shopping, Internet, User satisfaction
ArticleType: Research paper
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851780 Cost benefit factor analysis in e-services
Jie Lu, Guangquan Zhang (pp. 570-595)
Keywords: Assessment, Cost benefit analysis, Worldwide web
ArticleType: Research paper
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Book Review

Buying Business Services
Item No: Item Information
1494056 Buying Business Services
Journal: International Journal of Service Industry Management
Vol : 14 Issue: 5
Special Issue: From P-Services to E-Services
Author(s): Pieter Pauwels
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