| 842809 |
Establishing meaningful customer relationships: why some companies and brands mean more to their customers
James G. Barnes
(pp. 178-186)
Keywords:
Brands,
Customer loyalty,
Customers,
Relationship marketing
ArticleType: Research paper
View HTML
|
View PDF
(86 KB)
| Reprints & Permissions
|
| 842810 |
An exploratory study of the effects of experience on consumer perceptions of the service quality construct
Martin O’Neill, Adrian Palmer
(pp. 187-196)
Keywords:
Consumers,
Experience,
Perception,
Service quality
ArticleType: Research paper
View HTML
|
View PDF
(88 KB)
| Reprints & Permissions
|
| 842811 |
Service quality in hospitals: more favourable than you might think
M. Sadiq Sohail
(pp. 197-206)
Keywords:
Hospitals,
Malaysia,
Patients,
Service quality
ArticleType: General review
View HTML
|
View PDF
(90 KB)
| Reprints & Permissions
|
| 842812 |
Service quality factors and outcomes in dental care
Alan Baldwin, Amrik Sohal
(pp. 207-216)
Keywords:
Australia,
Dentists,
Health care,
Service quality
ArticleType: Research paper
View HTML
|
View PDF
(103 KB)
| Reprints & Permissions
|
| 842813 |
Differentiating between service quality and relationship quality in cyberspace
Byron Keating, Robert Rugimbana, Ali Quazi
(pp. 217-232)
Keywords:
Customer satisfaction,
Internet,
Retailing,
Service quality
ArticleType: Research paper
View HTML
|
View PDF
(131 KB)
| Reprints & Permissions
|
| 842814 |
E-service quality: a model of virtual service quality dimensions
Jessica Santos
(pp. 233-246)
Keywords:
Electronic commerce,
Internet,
Model,
Service quality
ArticleType: Research paper
View HTML
|
View PDF
(174 KB)
| Reprints & Permissions
|
| 842815 |
Committed to quality: the use of quality schemes in UK public leisure services
Leigh Robinson
(pp. 247-255)
Keywords:
Legislation,
Leisure,
Public utilities,
Quality,
Service
ArticleType: Research paper
View HTML
|
View PDF
(78 KB)
| Reprints & Permissions
|
Logout
Backfiles 
EarlyCite