| 842816 |
Customer-minded growth through services
Sandra Vandermerwe
(pp. 262-266)
Keywords:
Corporate strategy,
Customer orientation,
Market share
ArticleType: Research paper
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(63 KB)
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| 842817 |
A generic conceptual framework of interactive service quality
Göran Svensson
(pp. 267-275)
Keywords:
Perception,
Quality,
Services
ArticleType: Research paper
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(194 KB)
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| 842818 |
Service quality: a fulfilment-oriented and interactions-centred approach
Adenekan Dedeke
(pp. 276-289)
Keywords:
Customer satisfaction,
Quality,
Services
ArticleType: Research paper
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(288 KB)
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| 842819 |
Comparing the quality of private and public hospitals
Naceur Jabnoun, Mohammed Chaker
(pp. 290-299)
Keywords:
Health services,
Hospitals,
Private hospitals,
Public sector organizations,
Quality,
United Arab emirates
ArticleType: Research paper
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(94 KB)
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| 842820 |
Quality management framework for a virtual enterprise network: a multi-agent approach
H.C.W. Lau, Christina W.Y. Wong, Eric W.T. Ngai, I.K. Hui
(pp. 300-309)
Keywords:
Modelling,
Quality management,
Virtual organizations
ArticleType: Research paper
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(197 KB)
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| 842821 |
Establishment and applications of the integrated model of service quality measurement
Ching-Chow Yang
(pp. 310-324)
Keywords:
Customer satisfaction,
Quality,
Services
ArticleType: Case study
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(210 KB)
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