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Information Technology & People

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Articles

Articles

Article No:	Article Information:
883580	Online service marketing and delivery: the case of Swedish museums Stefan Lagrosen (pp. 132-156) Keywords: Internet, Museums, Service delivery, Service quality, Services marketing, Sweden ArticleType: Research paper View HTML | View PDF (134 KB) | Reprints & Permissions
883581	Joining the backstage: locality and centrality in an online community Wayne G. Lutters, Mark S. Ackerman (pp. 157-182) Keywords: Communications technology, Community, Field research, Social systems, Virtual reality ArticleType: Case study View HTML | View PDF (137 KB) | Reprints & Permissions
883582	Managing information systems for service quality: a study from the other side Pratyush Bharati, Daniel Berg (pp. 183-202) Keywords: Electricity industry, Service quality, Strategic information systems, Systems management, USA ArticleType: Research paper View HTML | View PDF (257 KB) | Reprints & Permissions
883583	Dangers inherent in the use of techniques: identifying framing influences Carl Adams, David Avison (pp. 203-234) Keywords: Influence, Information systems, Theory ArticleType: Conceptual Paper View HTML | View PDF (177 KB) | Reprints & Permissions

Editorial

Web review system

Item No:	Item Information
1486109	Web review system Journal: Information Technology & People Vol : 16 Issue: 2 Author(s): Eleanor H. Wynn, Edgar Whitley View HTML

Book reviews

Introduction to the special book review section

Item No:	Item Information
1486110	Introduction to the special book review section Journal: Information Technology & People Vol : 16 Issue: 2 Author(s): Steffen Bohm View HTML

Book review

Information Systems and Global Diversity

Item No:	Item Information
1486111	Information Systems and Global Diversity Journal: Information Technology & People Vol : 16 Issue: 2 Author(s): Neil C. Ramiller View HTML

Book reviews

The Social Shaping of Technology (2nd ed.)

Item No:	Item Information
1486113	The Social Shaping of Technology (2nd ed.) Journal: Information Technology & People Vol : 16 Issue: 2 Author(s): Attila Bruni View HTML