Measuring Business Excellence

Volume 7 Issue 2

Published: 2003 | Start Page: 6

Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information
Guest Editor(s): Professor Doug Hensler

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Articles

Articles
Article No:	Article Information:
843743	Innovation assessment as a management information tool: a case study Annie Bartoli, Philippe Hermel, Juan Ramis-Pujol (pp. 6-20) Keywords: Assessment, Decision making, Information, Innovation, Re-engineering ArticleType: Case study View HTML \| View PDF (280 KB) \| Reprints & Permissions
843744	Assessment methodology to prioritize knowledge management related activities to support organizational excellence Manfred Bornemann, Martin Sammer (pp. 21-28) Keywords: Assessment, Knowledge management, Organizational development ArticleType: Conceptual Paper View HTML \| View PDF (688 KB) \| Reprints & Permissions
843745	Excellence in knowledge management: an empirical study to identify critical factors and performance measures Pieris Chourides, David Longbottom, William Murphy (pp. 29-45) Keywords: Best practice, Knowledge management, Performance measurement ArticleType: General review View HTML \| View PDF (241 KB) \| Reprints & Permissions
843746	The predictive power of intangibles Jacob Eskildsen, Anders H. Westlund, Kai Kristensen (pp. 46-54) Keywords: Intangibility, Intangible assets, Measurement ArticleType: Case study View HTML \| View PDF (507 KB) \| Reprints & Permissions
843747	Exploring the customer feedback process Anders P. Fundin, Bo L.S. Bergman (pp. 55-65) Keywords: Customer satisfaction, Knowledge management, New product development ArticleType: General review View HTML \| View PDF (220 KB) \| Reprints & Permissions
843748	Business excellence initiatives: dependencies along the implementation path Allan Meers, Danny Samson (pp. 66-77) Keywords: Australia, Business excellence, Case studies, Strategic management ArticleType: General review View HTML \| View PDF (377 KB) \| Reprints & Permissions
843749	The relationship between networking practices and business excellence: a study of small to medium enterprises (SMEs) Milé Terziovski (pp. 78-92) Keywords: Networks, Performance, Small- to medium-sized enterprises ArticleType: Conceptual Paper View HTML \| View PDF (412 KB) \| Reprints & Permissions

Editorial

Editorial
Item No:	Item Information
1490975	Editorial Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information Author(s): Doug Hensler and Rick Edgeman View HTML

Quality focus

Viewpoint: techniques for quality-minded training professionals
Item No:	Item Information
1490976	Viewpoint: techniques for quality-minded training professionals Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information Author(s): Richard E. Cord and Henry H. Goldman View HTML

Quality management training in Australia
Item No:	Item Information
1490977	Quality management training in Australia Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information Author(s): Richard E. Cord and Henry H. Goldman View HTML

The business excellence model: implications for quality training
Item No:	Item Information
1490978	The business excellence model: implications for quality training Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Viewpoint: don't drink the bleach!
Item No:	Item Information
1490979	Viewpoint: don't drink the bleach! Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information Author(s): John Peters View HTML

Service quality: complaints and compliments
Item No:	Item Information
1490980	Service quality: complaints and compliments Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

"Hardwiring" an organization's service performance
Item No:	Item Information
1490981	"Hardwiring" an organization's service performance Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information Author(s): Richard E. Cord and Henry H. Goldman View HTML

News focus

News focus
Item No:	Item Information
1490982	News focus Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Events

Events
Item No:	Item Information
1490983	Events Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Key readings

Employing transformational leadership to enhance the quality of management development instruction
Item No:	Item Information
1490984	Employing transformational leadership to enhance the quality of management development instruction Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Developing a quality assurance framework for in service training and development
Item No:	Item Information
1490985	Developing a quality assurance framework for in service training and development Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Unique training: the mood indicator is an employee's tool
Item No:	Item Information
1490986	Unique training: the mood indicator is an employee's tool Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

The implementation and application of the business excellence model in SMEs
Item No:	Item Information
1490987	The implementation and application of the business excellence model in SMEs Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Measuring the quality of relationships in consumer services: an empirical study
Item No:	Item Information
1490988	Measuring the quality of relationships in consumer services: an empirical study Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Developing a comprehensive picture of service failure
Item No:	Item Information
1490989	Developing a comprehensive picture of service failure Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Singapore Airlines: what it takes to sustain service excellence – a senior management perspective
Item No:	Item Information
1490990	Singapore Airlines: what it takes to sustain service excellence – a senior management perspective Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Rethinking paradigms of service – service in a virtual environment
Item No:	Item Information
1490991	Rethinking paradigms of service – service in a virtual environment Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Book review

Activity Based Management: Improving Processes and Profitability
Item No:	Item Information
1490992	Activity Based Management: Improving Processes and Profitability Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information Author(s): K. Narasimhan View HTML

Focus on books

Focus on books
Item No:	Item Information
1490993	Focus on books Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML

Focus on the Net

Focus on the Net
Item No:	Item Information
1490994	Focus on the Net Journal: Measuring Business Excellence Vol : 7 Issue: 2 Special Issue: The Multinational Alliance for the Advancement of Organizational Excellence 3rd International Conference University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information View HTML