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Measuring Business Excellence

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Articles

Articles

Article No:	Article Information:
843750	Beyond BSC: a process based approach to performance management Oliver Krause (pp. 4-14) Keywords: Performance management, Research ArticleType: Conceptual Paper View HTML | View PDF (1550 KB) | Reprints & Permissions
843751	Corporate performance management Mike Bourne, Monica Franco, John Wilkes (pp. 15-21) Keywords: Organizational change, Performance management ArticleType: General review View HTML | View PDF (215 KB) | Reprints & Permissions
843752	Better budgeting or beyond budgeting? Andy Neely, Mike Bourne, Chris Adams (pp. 22-28) Keywords: Budgets, Management planning ArticleType: General review View HTML | View PDF (198 KB) | Reprints & Permissions
843753	Automating the balanced scorecard – selection criteria to identify appropriate software applications Bernard Marr, Andy Neely (pp. 29-36) Keywords: Balanced scorecard, Computer software, Performance management, Performance measures, Technology led strategy ArticleType: Technical paper View HTML | View PDF (222 KB) | Reprints & Permissions
843754	Factors affecting the development of national quality awards Kay C. Tan, Mei F. Wong, Teena Mehta, Hsien H. Khoo (pp. 37-45) Keywords: Globalization, Quality awards, Quality systems, Total quality ArticleType: General review View HTML | View PDF (218 KB) | Reprints & Permissions

Editorial

Future directions

Item No:	Item Information
1490995	Future directions Journal: Measuring Business Excellence Vol : 7 Issue: 3 Author(s): Mike Bourne and Mike Kennerley and Pippa Bourne View HTML

Literati Club

Awards for Excellence

Item No:	Item Information
1490996	Awards for Excellence Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Quality focus

Introduction: from room 222 to leadership jazz

Item No:	Item Information
1490997	Introduction: from room 222 to leadership jazz Journal: Measuring Business Excellence Vol : 7 Issue: 3 Author(s): Amanda Briggs View HTML

Viewpoint: static and dynamic quality

Item No:	Item Information
1490998	Viewpoint: static and dynamic quality Journal: Measuring Business Excellence Vol : 7 Issue: 3 Author(s): John Peters View HTML

Room 222 – the room from hell

Item No:	Item Information
1490999	Room 222 – the room from hell Journal: Measuring Business Excellence Vol : 7 Issue: 3 Author(s): Jim Harrington View HTML

Viewpoint: corporate leadership in crisis

Item No:	Item Information
1491000	Viewpoint: corporate leadership in crisis Journal: Measuring Business Excellence Vol : 7 Issue: 3 Author(s): Peter Smith View HTML

Managing by jazz

Item No:	Item Information
1491001	Managing by jazz Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Viewpoint: six sigma implementation

Item No:	Item Information
1491002	Viewpoint: six sigma implementation Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Focus on events

Focus on events

Item No:	Item Information
1491003	Focus on events Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Key readings

Hierarchical representation of satisfactory consumer service experience

Item No:	Item Information
1491004	Hierarchical representation of satisfactory consumer service experience Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Understanding the service profit chain in Latin America: managerial perspectives from Mexico

Item No:	Item Information
1491005	Understanding the service profit chain in Latin America: managerial perspectives from Mexico Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Chief executive personality and export involvement

Item No:	Item Information
1491006	Chief executive personality and export involvement Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Transactors, transformers and beyond: a multi-method development of a theoretical typology of leadership

Item No:	Item Information
1491007	Transactors, transformers and beyond: a multi-method development of a theoretical typology of leadership Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Six sigma techniques improve the quality of e-learning

Item No:	Item Information
1491008	Six sigma techniques improve the quality of e-learning Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Customer satisfaction and the marketing-quality interface

Item No:	Item Information
1491009	Customer satisfaction and the marketing-quality interface Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Focus on books

Review: Leadership

Item No:	Item Information
1491010	Review: Leadership Journal: Measuring Business Excellence Vol : 7 Issue: 3 Author(s): Sandi Mann View HTML

Talking business

Item No:	Item Information
1491011	Talking business Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Leading teams

Item No:	Item Information
1491012	Leading teams Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Good to great: why some companies make the leap … and others don't

Item No:	Item Information
1491013	Good to great: why some companies make the leap … and others don't Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

High performance leadership: creating, leading and living in a high performance world

Item No:	Item Information
1491014	High performance leadership: creating, leading and living in a high performance world Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Design for six sigma: the revolutionary process for achieving extraordinary profits

Item No:	Item Information
1491015	Design for six sigma: the revolutionary process for achieving extraordinary profits Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Six Sigma deployment

Item No:	Item Information
1491016	Six Sigma deployment Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML

Focus on the Web

Focus on the Web

Item No:	Item Information
1491017	Focus on the Web Journal: Measuring Business Excellence Vol : 7 Issue: 3 View HTML