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Performance Measurement and Metrics

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Articles

Articles

Article No:	Article Information:
862318	Expertise and evidence in the assessment of library service quality William H. Walters (pp. 98-102) Keywords: Quality assessment, Service levels, Standards, Surveys ArticleType: Case study View HTML | View PDF (57 KB) | Reprints & Permissions
862319	ISO 2789: what’s new in and around the revision? John Sumsion (pp. 103-112) Keywords: International standards, Libraries ArticleType: Research paper View HTML | View PDF (129 KB) | Reprints & Permissions
862320	Reviewing a programme of evaluation in an academic library: the case of Glasgow Caledonian University John Crawford (pp. 113-121) Keywords: Academic libraries, Continuous improvement, Performance measures, Quality management, Statistics ArticleType: Case study View HTML | View PDF (87 KB) | Reprints & Permissions

Book Review

Centred on Learning; Academic Case Studies on Learning Centre Development

Item No:	Item Information
1499672	Centred on Learning; Academic Case Studies on Learning Centre Development Journal: Performance Measurement and Metrics Vol : 4 Issue: 3 Author(s): Maureen Jackson View HTML

The People Measurement Manual: Measuring Attitudes, Behaviours and Beliefs in your Organisation

Item No:	Item Information
1499673	The People Measurement Manual: Measuring Attitudes, Behaviours and Beliefs in your Organisation Journal: Performance Measurement and Metrics Vol : 4 Issue: 3 Author(s): Keith V. Trickey View HTML

Implementing Digital Reference Services: Setting Standards and Making it Real

Item No:	Item Information
1499674	Implementing Digital Reference Services: Setting Standards and Making it Real Journal: Performance Measurement and Metrics Vol : 4 Issue: 3 Author(s): Nigel B. Butterwick View HTML

Web Metrics: Proven Methods for Measuring Web Site Success

Item No:	Item Information
1499675	Web Metrics: Proven Methods for Measuring Web Site Success Journal: Performance Measurement and Metrics Vol : 4 Issue: 3 Author(s): Daphne Freeder and Janet Chelliah View HTML

Editorial

Editorial

Item No:	Item Information
1491236	Editorial Journal: Performance Measurement and Metrics Vol : 4 Issue: 3 Author(s): Sandra Parker View HTML

Literati Club

Awards for Excellence

Item No:	Item Information
1491237	Awards for Excellence Journal: Performance Measurement and Metrics Vol : 4 Issue: 3 View HTML