| 855116 |
Customer perceptions of the value delivered by retail banks in South Africa
Geoffrey Bick, Andrew Beric Brown, Russell Abratt
(pp. 300-318)
Keywords:
Banks,
Customer satisfaction,
South Africa
ArticleType: Research paper
View HTML
|
View PDF
(107 KB)
| Reprints & Permissions
|
| 855117 |
Efficiency, customer service and financial performance among Australian financial institutions
Elizabeth Duncan, Greg Elliott
(pp. 319-342)
Keywords:
Australia,
Banks,
Credit unions,
Customer services quality,
Financial performance,
Process efficiency
ArticleType: Research Paper
View HTML
|
View PDF
(271 KB)
| Reprints & Permissions
|
| 855118 |
The influence of employee characteristics on market orientation
Geoff Lancaster, Hans van der Velden
(pp. 343-365)
Keywords:
Banks,
Market orientation,
Research,
The Netherlands
ArticleType: Case study
View HTML
|
View PDF
(184 KB)
| Reprints & Permissions
|
| 855119 |
Corporate image measurement: A further problem for the tangibilization of Internet banking services
Carlos Flavián, Eduardo Torres, Miguel Guinalíu
(pp. 366-384)
Keywords:
Banking,
Corporate image,
Electronic commerce,
Internet
ArticleType: Research Paper
View HTML
|
View PDF
(267 KB)
| Reprints & Permissions
|
Logout
Backfiles 
EarlyCite