| 863142 |
From users to customers?
Jennifer Rowley
(pp. 157-167)
Keywords:
Customers,
Library users,
Loyalty,
User satisfaction
ArticleType: Research Paper
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(131 KB)
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| 863143 |
On the quality and usefulness of the specification in determining a customer’s requirements: a survey of UK library system suppliers
Shelagh Fisher
(pp. 168-174)
Keywords:
Automation,
Information technology,
Libraries,
Purchasing,
Specifications
ArticleType: Research paper
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(103 KB)
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| 863144 |
The hidden user: providing an effective service to users of electronic information sources
Shelda Debowski
(pp. 175-180)
Keywords:
Information retrieval,
Internet,
Library users,
Self-service
ArticleType: Research Paper
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(94 KB)
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| 863145 |
Seeking help in Hong Kong’s academic libraries
Ha-lin Chiu
(pp. 181-188)
Keywords:
Academic library,
Information retrieval,
Reference libraries
ArticleType: Research paper
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(98 KB)
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| 863146 |
JUBILEE: monitoring user information behaviour in the electronic age
Linda Banwell, Pat Gannon-Leary
(pp. 189-193)
Keywords:
Consumer behaviour,
Higher education,
Information services,
United Kingdom
ArticleType: Case study
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(94 KB)
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| 863147 |
Controlling access to the Internet in UK public libraries
Jonathan Willson, Tony Oulton
(pp. 194-201)
Keywords:
Access control,
Internet,
Policy,
Public libraries
ArticleType: Research paper
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(116 KB)
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