| 1411797 |
Expanding horizons for the call center: Calling India
(pp. 5-8)
Keywords:
Call centers,
Customer service,
Employee development,
India,
Productivity,
Service quality,
United Kingdom
ArticleType: Viewpoint
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|
| 1411798 |
HR, not IT, can extract maximum value from technology: Digital Thinking Partners helps oil giant to save more than £10 million a year
(pp. 9-12)
Keywords:
Human resource management,
Information technology application,
Maintenance,
Oil industry
ArticleType: Viewpoint
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|
| 1411799 |
Do ethnic minorities really want to sign up?: A question of imbalance
(pp. 13-15)
Keywords:
Armed forces,
Ethnic groups,
Recruitment,
UK
ArticleType: Viewpoint
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|
| 1411800 |
Equal opportunities promote cultural harmony at West Bromwich Building Society: Policy strengthens understanding, tolerance and flexibility, plus shared values, beliefs and goals
(pp. 16-18)
Keywords:
Equal opportunities,
Financial services,
Race,
West Bromwich Building Society
ArticleType: Viewpoint
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|
| 1503715 |
Banks invest in a new look at HR: Stranger than fiction
(pp. 19-22)
Keywords:
Banking,
Barclays,
Business strategy,
Deutsche Bank,
Germany,
Human resource management,
United Kingdom
ArticleType: Viewpoint
View HTML
| Reprints & Permissions
|
| 1411802 |
Working hours vanish as the absence bug bites: In and out of the workplace
(pp. 23-25)
Keywords:
Absenteeism,
Health,
Local government,
Management techniques,
Morale,
Northern Ireland,
United Kingdom
ArticleType: Viewpoint
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|
| 1411803 |
Agfa develops the people skills of its technical managers: Culture-change program brings bottom-line benefits
(pp. 26-28)
Keywords:
Agfa-Gevaert,
Decision making,
Management development,
Self-development
ArticleType: Viewpoint
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|
| 1411804 |
Learning to play it safe with data: “We’ve gone live!”
(pp. 29-31)
Keywords:
Backups,
Computer security,
Employee attitudes,
Motivation
ArticleType: Viewpoint
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|
| 1411805 |
Management developers get two strategic routes: Tearing up the textbook
(pp. 32-34)
Keywords:
Business development,
Change management,
Management development
ArticleType: Viewpoint
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|
| 1411806 |
How business scorecards help to fly the corporate flag: The right indicators
(pp. 35-37)
Keywords:
Argentina,
Corporate communications,
Management,
Performance measurement,
Strategy
ArticleType: Viewpoint
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