| 1411829 |
Alcan workers don’t want to be management: More autonomy did not remove “us and them” demarcation
(pp. 4-7)
Keywords:
Empowerment,
Management power,
Team working,
Trade unions
ArticleType: Viewpoint
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(107 KB)
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| 1411830 |
Performance appraisal and development renovate Rother Homes management: Top team transformed into a more enthusiastic and cohesive group
(pp. 8-9)
Keywords:
Feedback,
Housing,
Management development,
Performance management
ArticleType: Viewpoint
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(38 KB)
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| 1411831 |
Training changes attitudes and culture at Lancashire County Council: Management development “first step to delivering highest quality of service”
(pp. 10-11)
Keywords:
Management development,
Public sector organizations
ArticleType: Viewpoint
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(123 KB)
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| 1411832 |
Nationwide dials up training over the telephone for call-center staff: ... and the results surpass those of the classroom-based approach
(pp. 12-13)
Keywords:
Building societies,
Call centers,
Training methods
ArticleType: Viewpoint
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(36 KB)
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| 1411833 |
Lloyds TSB banks on call-center quality: Staff benefit from training and career development
(pp. 14-16)
Keywords:
Banks,
Call centers,
Career development,
Training,
Working conditions
ArticleType: Viewpoint
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(800 KB)
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| 1411834 |
MeritaNordbanken – sewing machine or fast-food joint?: Imagery digs deep to discover managers’ real feelings
(pp. 17-20)
Keywords:
Acquisitions and mergers,
Cross-cultural management,
National cultures,
Organizational culture
ArticleType: Viewpoint
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(46 KB)
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| 1411835 |
Project management gives BAT a boost: Program approach pioneered in Middle East now operates across the world
(pp. 21-23)
Keywords:
Career development,
Project management,
Tobacco,
Training
ArticleType: Viewpoint
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(126 KB)
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| 1411836 |
Emap Communications talks to staff online: ... and gets fuller, quicker feedback at half the cost of paper-based methods
(pp. 24-26)
Keywords:
Employees communications,
Human resource management,
Internet,
Technology-led strategy
ArticleType: Viewpoint
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(43 KB)
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| 1411837 |
Alliance Unichem uses 360-degree feedback to improve performance: ... and integrate cultures and values following a merger
(pp. 27-29)
Keywords:
Distribution,
Empowerment,
Feedback,
Individual performance,
Logistics,
Organizational performance,
Pharmaceuticals industry,
Top management
ArticleType:
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(41 KB)
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| 1411838 |
Psychological search for Hilton hotel managers: Online testing seeks out the best candidates
(pp. 30-32)
Keywords:
Hotels,
Psychometric tests,
Recruitment
ArticleType: Viewpoint
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(129 KB)
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| 1411839 |
Emotional intelligence: the key to effective performance: ... and to staying ahead of the pack at times of organizational change
(pp. 33-35)
Keywords:
Flexibility,
Human resource management,
Management qualities,
Organizational change
ArticleType: Viewpoint
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(41 KB)
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