| 1770926 |
Attitudes and behaviour in everyday finance: evidence from Switzerland
Brigitte Fünfgeld, Mei Wang
(pp. 108-128)
Keywords:
Cluster analysis,
Factor analysis,
Personal finance,
Questionnaires,
Savings,
Switzerland
ArticleType: Research paper
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(125 KB)
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| 1770927 |
The influence of customer perceptions on financial performance in financial services
Chiung-Ju Liang, Wen-Hung Wang, Jillian Dawes Farquhar
(pp. 129-149)
Keywords:
Consumer behaviour,
Financial benefits,
Financial services,
Product attributes,
Relationship marketing,
Taiwan
ArticleType: Research paper
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(342 KB)
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| 1770928 |
Redemption behavior for credit card reward programs in China
Matthew Tingchi Liu, James L. Brock
(pp. 150-166)
Keywords:
China,
Credit cards,
Customer loyalty,
Loyalty schemes
ArticleType: Research paper
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(109 KB)
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| 1770929 |
Stock market reactions to third-party complaints
Ana B. Casado-Díaz, Francisco J. Mas-Ruiz, Ricardo Sellers-Rubio
(pp. 167-183)
Keywords:
Banking,
Complaints,
Spain,
Stock returns
ArticleType: Research paper
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(121 KB)
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