| 1779158 |
Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” example
Bruce Thompson, Martha Kyrillidou, Colleen Cook
(pp. 6-16)
Keywords:
Information services,
Quality assessment,
Service quality assurance,
Surveys
ArticleType: Research paper
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(167 KB)
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| 1779159 |
Measuring service quality of a public university library in Bangladesh using SERVQUAL
S.M. Zabed Ahmed, Md. Zahid Hossain Shoeb
(pp. 17-32)
Keywords:
Bangladesh,
Information services,
Service quality assurance,
SERVQUAL,
University libraries
ArticleType: Research paper
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(202 KB)
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| 1779160 |
Libraries, telecentres and cybercafés: An international study of public access information venues
Ricardo Gomez, Rucha Ambikar, Chris Coward
(pp. 33-48)
Keywords:
Communication technologies,
Information services,
Internet
ArticleType: Research paper
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(201 KB)
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| 1779161 |
The efficiency of Estonian central public libraries
Peep Miidla, Konrad Kikas
(pp. 49-58)
Keywords:
Decision making,
Estonia,
Library management,
Public libraries,
Resource efficiency
ArticleType: Research paper
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(79 KB)
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| 1793817 |
Academic library benchmarking in The Netherlands: a comparative study
Henk Voorbij
(pp. 59-72)
Keywords:
Academic libraries,
Benchmarking,
Comparative tests,
Data analysis,
The Netherlands
ArticleType: Case study
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(106 KB)
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