| 1782683 |
A conceptual framework of service quality in healthcare: Perspectives of Indian patients and their attendants
Panchapakesan Padma, Chandrasekharan Rajendran, L. Prakash Sai
(pp. 157-191)
Keywords:
Customer satisfaction,
Customer services quality,
Health services,
India,
Patients
ArticleType: Research paper
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(177 KB)
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| 1782684 |
Fuzzy multiple criteria base realignment and closure (BRAC) benchmarking system at the Department of Defense
Madjid Tavana, Brian S. Bourgeois, Mariya A. Sodenkamp
(pp. 192-221)
Keywords:
Benchmarking,
Decision theory,
Fuzzy logic,
Government agencies,
United States of America
ArticleType: Research paper
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(181 KB)
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| 1782685 |
Supply chain information-sharing: benchmarking a proven path
Stanley E. Fawcett, Cynthia Wallin, Chad Allred, Gregory Magnan
(pp. 222-246)
Keywords:
Benchmarking,
Information transfer,
Supply chain management
ArticleType: Research paper
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(140 KB)
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| 1782686 |
Maintenance performance indicators (MPIs) for benchmarking the railway infrastructure: A case study
Thomas Åhrén, Aditya Parida
(pp. 247-258)
Keywords:
Benchmarking,
Costs,
Maintenance,
Performance management,
Railways,
Sweden
ArticleType: Case study
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(85 KB)
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| 1782687 |
Evaluating web site quality: the value of a multi paradigm approach
Dieter Fink, Casty Nyaga
(pp. 259-273)
Keywords:
Design,
Pragmatism,
Public sector accounting,
Worldwide web
ArticleType: Research paper
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(94 KB)
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| 1782688 |
Application of benchmarking for assessing the lean manufacturing implementation
Anand Gurumurthy, Rambabu Kodali
(pp. 274-308)
Keywords:
Benchmarking,
Best practice,
Just in time,
Lean production,
Manufacturing systems
ArticleType: Research paper
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(157 KB)
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