| 1786298 |
A transactional approach to customer loyalty in the hotel industry
Hanaa Osman, Nigel Hemmington, David Bowie
(pp. 239-250)
Keywords:
Brands,
Customer loyalty,
Hotels,
Market segmentation,
Relationship marketing,
United Kingdom
ArticleType: Research paper
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(83 KB)
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| 1786299 |
The employee-customer relationship quality: Antecedents and consequences in the hotel industry
Mario Castellanos-Verdugo, Ma de los Ángeles Oviedo-García, José L. Roldán, Nadine Veerapermal
(pp. 251-274)
Keywords:
Competitive strategy,
Hospitality services,
Hotels,
Least square approximation,
Relationship marketing
ArticleType: Research paper
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(151 KB)
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| 1786300 |
The relationship between internal and external service quality
Nancy Bouranta, Leonidas Chitiris, John Paravantis
(pp. 275-293)
Keywords:
Customer services quality,
Greece,
Restaurants,
Service levels
ArticleType: Research paper
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(110 KB)
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| 1786301 |
Examining organizational climate in Greek hotels from a service quality perspective
Victoria Bellou, Andreas I. Andronikidis
(pp. 294-307)
Keywords:
Customer services quality,
Employee behaviour,
Greece,
Hotels,
Organizational culture
ArticleType: Research paper
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(92 KB)
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| 1786302 |
How to help your graduates secure better jobs? An industry perspective
Christina G. Chi, Dogan Gursoy
(pp. 308-322)
Keywords:
Career guidance,
Graduates,
Hospitality management,
Human resourcing,
Recruitment
ArticleType: Research paper
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(128 KB)
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| 1786303 |
Intrinsic and extrinsic factors impacting casino hotel chefs' job satisfaction
Ning-Kuang Chuang, Dean Yin, Mary Dellmann-Jenkins
(pp. 323-340)
Keywords:
Casinos,
Employee behaviour,
Hotel and catering industry,
Job satisfaction,
United States of America
ArticleType: Research paper
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(109 KB)
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| 1786304 |
Hotel development in China: a review of the English language literature
Haiyan Kong, Catherine Cheung
(pp. 341-355)
Keywords:
China,
Customer services quality,
Hotels,
Human resources management,
Marketing strategy
ArticleType: Research paper
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(81 KB)
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| 1786305 |
Marketing Japan's travel and tourism industry to international tourists
Austin Uzama
(pp. 356-365)
Keywords:
Japan,
Marketing strategy,
Tourism,
Tourism development
ArticleType: Case study
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(108 KB)
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