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International Journal of Contemporary Hospitality Management
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International Journal of Contemporary Hospitality Management

Volume 21 Issue 5

Published: 2009 | Start Page: 509

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Articles

Articles
Article No: Article Information:
1800537 How technological innovations extend services outreach to customers: The changing shape of hospitality services taxonomy
Maryam Khan, Mahmood A. Khan (pp. 509-522)
Keywords: Customer service, Service quality, Services, Services marketing, Technological change, Technology led strategy
ArticleType: Research paper
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1800538 The product innovation process of quick-service restaurant chains
Michael C. Ottenbacher, Robert J. Harrington (pp. 523-541)
Keywords: Innovation, Product development, Restaurants
ArticleType: Research paper
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1800539 Environmental measures for hotels' environmental management systems: ISO 14001
Wilco W. Chan (pp. 542-560)
Keywords: Energy, Environmental management, Hotels
ArticleType: Research paper
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1800540 Drivers of job satisfaction as related to work performance in Macao casino hotels: An investigation based on employee survey
Zheng Gu, Ricardo Chi Sen Siu (pp. 561-578)
Keywords: Casinos, Drivers, Europe, Job satisfaction, South East Asia
ArticleType: Research paper
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1800541 Perceptions of job quality in the tourism industry: The views of recent graduates of a university's tourism management programme
Adam Weaver (pp. 579-593)
Keywords: Graduates, Interviews, Jobs, New Zealand, Quality, Tourism
ArticleType: Research paper
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1800542 Determinants of capital structure: evidence from Turkish lodging companies
Erdinc Karadeniz, Serkan Yilmaz Kandir, Mehmet Balcilar, Yildirim Beyazit Onal (pp. 594-609)
Keywords: Capital structure, Tourism management, Turkey
ArticleType: Research paper
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1800543 Alternative models framing UK independent hoteliers' adoption of technology
Wai Mun Lim (pp. 610-618)
Keywords: Diffusion, Hotels, Innovation, Internet technologies, TAM
ArticleType: Research paper
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1800544 Analyzing the usability of travel web sites in Hainan, China: The perspectives of e-buyers and e-lookers
Rob Law, Catherine Cheung, Tao Hu (pp. 619-626)
Keywords: China, Performance management, Travel
ArticleType: Research paper
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Book Review

Challenges of Managing Information Quality in Service Organizations
Item No: Item Information
1800536 Challenges of Managing Information Quality in Service Organizations
Vol : 21 Issue: 5
Author(s): Konstantina Tsiakali
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Editorial

Editorial
Item No: Item Information
1800545 Editorial
Vol : 21 Issue: 5
Author(s): Fevzi Okumus
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