| 1816750 |
Entrepreneurship and leadership in hospitality: Insights and implications for hospitality and tourism education – Mr Harris Rosen in conversation with Drs Sandra Naipaul and Youcheng Wang
Sandra Naipaul, Youcheng Wang
(pp. 639-658)
Keywords:
Entrepreneurship,
Hospitality education,
Hospitality management,
Leadership
ArticleType: Case study
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(131 KB)
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| 1816751 |
The effect of perceived fairness toward hotel overbooking and compensation practices on customer loyalty
Johye Hwang, Li Wen
(pp. 659-675)
Keywords:
Compensation,
Customer loyalty,
Hotel and catering industry
ArticleType: Research paper
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(122 KB)
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| 1816752 |
Hotel management company forecasting and budgeting practices: a survey-based analysis
Emmett Steed, Zheng Gu
(pp. 676-697)
Keywords:
Budgetary control,
Forecasting,
Hotel and catering industry,
Surveys
ArticleType: Research paper
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(123 KB)
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| 1816753 |
Using data envelopment analysis to select strategies that improve the performance of hotel companies
João C. Neves, Sofia Lourenço
(pp. 698-712)
Keywords:
Corporate strategy,
Hotels,
Organizational performance,
Performance management
ArticleType: Research paper
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(121 KB)
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| 1816754 |
Outcomes of customer verbal aggression among hotel employees
Osman M. Karatepe, Ilkay Yorganci, Mine Haktanir
(pp. 713-733)
Keywords:
Complaints,
Consumer behaviour,
Customer satisfaction,
Employees,
Hotels,
Northern Cyprus
ArticleType: Research paper
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(217 KB)
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| 1816755 |
Understanding the mechanism behind the zero-commission Chinese outbound package tours: Evidence from case studies
Hanqin Qiu Zhang, York Qi Yan, Yiping Li
(pp. 734-751)
Keywords:
China,
International travel,
Tourism
ArticleType: Case study
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(183 KB)
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| 1816756 |
Factors affecting the online travel buying decision: a review
Ivan Wen
(pp. 752-765)
Keywords:
Electronic commerce,
Hospitality management,
Internet,
Tourism,
Worldwide web
ArticleType: Research paper
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(241 KB)
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| 1816757 |
Disintermediation of hotel reservations: The perception of different groups of online buyers in Hong Kong
Rob Law
(pp. 766-772)
Keywords:
Electronic commerce,
Hong Kong,
Hotels,
Internet,
Worldwide web
ArticleType: Research paper
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(58 KB)
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