| 1795805 |
Strategic alliances as a competitive strategy: How domestic airlines use alliances for improving performance
James Rajasekar, Paul Fouts
(pp. 93-114)
Keywords:
Airlines,
Competitive strategy,
Strategic alliances
ArticleType: Research paper
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(124 KB)
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| 1795806 |
Do multinational companies have effective transfer pricing systems of intangible assets and e-commerce?
Wagdy M. Abdallah, Ahmed S. Maghrabi
(pp. 115-126)
Keywords:
Accounting,
Accounting standards,
Electronic commerce,
Intangible assets,
Multinational companies,
Transfer pricing
ArticleType: Research paper
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(85 KB)
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| 1795807 |
Service quality management applying the balanced scorecard: an exploratory study
Pauline Ratnasingam
(pp. 127-136)
Keywords:
Balanced scorecard,
Internet,
Quality management,
Service levels
ArticleType: Research paper
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(72 KB)
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| 1795808 |
A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables
Wen-Bao Lin
(pp. 137-157)
Keywords:
Consumer behaviour,
Customer services quality,
Personality
ArticleType: Research paper
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(107 KB)
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| 1795809 |
Will the human factors of relationship selling survive in the twenty-first century?
J.D. Williams, Robert Everett, Elizabeth Rogol
(pp. 158-175)
Keywords:
Interpersonal relations,
Selling,
Twenty first century
ArticleType: Conceptual paper
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(107 KB)
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