| 1800530 |
Customer-orientated Six Sigma in call centre performance measurement
Rodney McAdam, John Davies, Bill Keogh, Anthony Finnegan
(pp. 516-545)
Keywords:
Business improvement,
Call centres,
Operations and production management,
Performance measures,
Six sigma,
Strategic evaluation
ArticleType: Research paper
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(908 KB)
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| 1800531 |
Continuous improvement: role of organisational learning mechanisms
Judy Oliver
(pp. 546-563)
Keywords:
Continuous improvement,
Customer satisfaction,
Performance measures,
Quality management,
Workplace training
ArticleType: Research paper
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(108 KB)
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| 1800532 |
The effect of gauge measurement capability on MCp and its statistical properties
Davood Shishebori, Ali Zeinal Hamadani
(pp. 564-582)
Keywords:
Confidence limits,
Manufacturing industries,
Multivariate analysis,
Performance measures,
Process analysis
ArticleType: Research paper
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(513 KB)
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| 1800533 |
Multi-response robust screening in quality construction blue-printing
George J. Besseris
(pp. 583-613)
Keywords:
Construction industry,
Design and development,
Geotechnical engineering,
Process planning,
Technical drawing
ArticleType: Research paper
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(617 KB)
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| 1800534 |
Effect of individual components on system's reliability: A case of web-based US Federal Highway Administration project recommendation and approval software
Mark R. Chandler, M. Affan Badar
(pp. 614-628)
Keywords:
Computer software,
Management information systems,
Motorways,
Project finance,
United States of America,
Worldwide web
ArticleType: Case study
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(317 KB)
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| 1800535 |
Applying DEA to enhance assessment capability of FMEA
Dong-Shang Chang, Kuo-Lung Paul Sun
(pp. 629-643)
Keywords:
Data analysis,
Decision making,
Failure modes and effects analysis,
Linear programming,
Performance management
ArticleType: Research paper
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(149 KB)
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