| 1800685 |
The effect of supplier manufacturing capabilities on buyer responsiveness: The role of collaboration
Brian Squire, Paul D. Cousins, Benn Lawson, Steve Brown
(pp. 766-788)
Keywords:
Channel relationships,
Resource management,
Supply chain management,
United Kingdom
ArticleType: Research paper
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(135 KB)
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| 1800686 |
On the relationship between inventory and financial performance in manufacturing companies
Vedran Capkun, Ari-Pekka Hameri, Lawrence A. Weiss
(pp. 789-806)
Keywords:
Financial performance,
Inventory,
Manufacturing industries,
Process efficiency
ArticleType: Research paper
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(112 KB)
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| 1800687 |
Effective buyer-supplier interaction patterns in ongoing service exchange
Wendy van der Valk, Finn Wynstra, Björn Axelsson
(pp. 807-833)
Keywords:
Buyers,
Buyer-seller relationships,
Purchasing,
Supplier relations
ArticleType: Research paper
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(445 KB)
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| 1800688 |
The effects of service failures and recovery on customer loyalty in e-services: An empirical investigation
Rui Sousa, Christopher A. Voss
(pp. 834-864)
Keywords:
Banking,
Customer loyalty,
Customer services quality,
Electronic commerce,
Portugal,
Service failures
ArticleType: Research paper
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(172 KB)
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