| 1801257 |
Predictors of customer satisfaction: testing the classical paradigms
Uwe Peter Kanning, Nina Bergmann
(pp. 377-390)
Keywords:
Banks,
Customer satisfaction
ArticleType: Research paper
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(91 KB)
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| 1801258 |
Impacts of customer service on relationship quality: an empirical study in China
Su Qin, Li Zhao, Xu Yi
(pp. 391-409)
Keywords:
Buyer-seller relationships,
Customer services quality,
Social interaction
ArticleType: Research paper
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(180 KB)
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| 1801259 |
E-service quality: comparing the perceptions of providers and customers
Emmanouil Stiakakis, Christos K. Georgiadis
(pp. 410-430)
Keywords:
Business-to-business marketing,
Customer services quality,
Electronic commerce,
Services
ArticleType: Research paper
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(208 KB)
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| 1801260 |
The effect of managerial practice on employee-perceived service quality: The role of emotional satisfaction
Terje Slåtten
(pp. 431-455)
Keywords:
Customer satisfaction,
Customer services quality,
Leadership
ArticleType: Research paper
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(186 KB)
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| 1801261 |
Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports
Nicholas D. Theodorakis, Athanasios Koustelios, Leigh Robinson, Achilleas Barlas
(pp. 456-473)
Keywords:
Customer services quality,
Repeat buying,
Sports
ArticleType: Research paper
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(162 KB)
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| 1801262 |
Why and how service quality perceptions impact consumer responses
Michael Etgar, Galia Fuchs
(pp. 474-485)
Keywords:
Customer satisfaction,
Customer services quality,
Health services,
Patients,
SERVQUAL
ArticleType: Research paper
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(84 KB)
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