| 1805775 |
The implementation and performance outcomes of ISO 9000 in service organizations: An empirical taxonomy
Peter K.C. Lee, W.M. To, Billy T.W. Yu
(pp. 646-662)
Keywords:
China,
ISO 9000 series,
Performance measures,
Quality management,
Service industries
ArticleType: Research paper
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(161 KB)
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| 1805776 |
The challenges of six sigma in improving service quality
Behnam Nakhai, Joao S. Neves
(pp. 663-684)
Keywords:
Consumer behaviour,
Customer services quality,
Quality management,
Six sigma
ArticleType: Research paper
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(191 KB)
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| 1805777 |
System dynamics approach to analysing the cost factors effects on cost of quality
Behdad Kiani, Hadi Shirouyehzad, Fahime Khoshsaligheh Bafti, Hamidreza Fouladgar
(pp. 685-698)
Keywords:
Business analysis,
Modelling,
Organizational processes,
Quality costs
ArticleType: Research paper
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(437 KB)
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| 1805778 |
User's perceived service quality of mobile communications: experience from Ethiopia
Rakshit Negi
(pp. 699-711)
Keywords:
Customer satisfaction,
Customer services quality,
Ethiopia,
Mobile communication systems,
SERVQUAL
ArticleType: Research paper
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(92 KB)
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| 1805779 |
International financial reporting standards: an indicator of high quality?
Rudy A. Jacob, Christian N. Madu
(pp. 712-722)
Keywords:
Accounting standards,
International accounting,
International financial institutions,
Quality,
United States of America
ArticleType: Research paper
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(84 KB)
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| 1805780 |
Analysis of reliability using masked system life data
Donald E. Hutto, Thomas Mazzuchi, Shahram Sarkani
(pp. 723-739)
Keywords:
Data analysis,
Failure (mechanical),
Maintenance reliability,
Risk analysis
ArticleType: Case study
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(455 KB)
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