| 1811684 |
The fit between organisational structure, management orientation, knowledge orientation, and the values of ISO 9000 standard: A conceptual analysis
Hazman Shah Abdullah, Jasmine Ahmad
(pp. 744-760)
Keywords:
ISO 9000 series,
Knowledge management,
Organizational structures,
Quality standards,
Strategic management
ArticleType: Conceptual paper
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(154 KB)
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| 1811685 |
Which management practices are contributory to service quality?: Part 2: Findings from in-depth interviews
Akiko Ueno
(pp. 761-777)
Keywords:
Customer service quality,
Interviews,
Managers,
Quality management
ArticleType: Research paper
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(237 KB)
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| 1811686 |
Why quality management programs fail: A strategic and operations management perspective
Muhammad Asif, Erik Joost de Bruijn, Alex Douglas, Olaf A.M. Fisscher
(pp. 778-794)
Keywords:
Contingency planning,
Organizational analysis,
Quality management,
Strategic management
ArticleType: Conceptual paper
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(329 KB)
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| 1811687 |
Modified closed loop model for service performance management
R. Parameshwaran, P.S.S. Srinivasan, M. Punniyamoorthy
(pp. 795-816)
Keywords:
Fuzzy logic,
Modelling,
Performance management,
Service industries
ArticleType: Research paper
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(497 KB)
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| 1811688 |
Quality improvement in haemodialysis process using FMEA
A.D. Ookalkar, Anil G. Joshi, Dhananjay S. Ookalkar
(pp. 817-830)
Keywords:
Failure modes and effects analysis,
Health services,
Quality,
Training
ArticleType: Case study
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(312 KB)
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| 1811689 |
An efficient genetic-dynamic programming procedure to design Bayesian control charts
Giovanni Celano, Antonio Costa, Sergio Fichera, Enrico Trovato
(pp. 831-848)
Keywords:
Control charts,
Production processes,
Statistical process control
ArticleType: Research paper
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(283 KB)
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