| 1817190 |
Self-service technology for sales purposes in branch banking: The impact of personality and relationship on customer adoption
Sven C. Berger
(pp. 488-505)
Keywords:
Banking,
Cashpoints,
Consumer behaviour,
Germany,
Self-service,
Selling methods
ArticleType: Research paper
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(298 KB)
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| 1817191 |
The different roles of switching costs on the satisfaction-loyalty relationship
Celso Augusto de Matos, Jorge Luiz Henrique, Fernando de Rosa
(pp. 506-523)
Keywords:
Banking,
Brazil,
Competitive advantage,
Cost analysis,
Customer loyalty,
Customer retention
ArticleType: Research paper
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(183 KB)
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| 1817192 |
Web banking layout effects on consumer behavioural intentions
Adam Vrechopoulos, Evagelos Atherinos
(pp. 524-546)
Keywords:
Buying behaviour,
Consumer behaviour,
Design,
In-store layout,
Virtual banking
ArticleType: Research paper
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(340 KB)
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| 1817193 |
Lack of lending behind the surge in company closures
Phil McCabe
(pp. 547-551)
Keywords:
Business failure,
Financial services,
Insolvency,
Loans,
Recession,
Small enterprises
ArticleType: Research paper
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(49 KB)
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