| 1819200 |
Is it worthwhile to be a quality certified hotel? Evidence from Spain
Juan José Tarí, Enrique Claver-Cortés, Jorge Pereira-Moliner, José F. Molina Azorín
(pp. 850-864)
Keywords:
Hotel and catering industry,
Performance management,
Quality management,
Spain
ArticleType: Research paper
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(97 KB)
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| 1819201 |
An investigation of the hard and soft quality management factors of Australian SMEs and their association with firm performance
David Gadenne, Bishnu Sharma
(pp. 865-880)
Keywords:
Australia,
Business performance,
Performance management,
Small to medium-sized enterprises,
Total quality management
ArticleType: Research paper
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(97 KB)
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| 1819202 |
Critical success factors and problems in ISO 9000 maintenance
Roslina Ab Wahid, James Corner
(pp. 881-893)
Keywords:
Continuous improvement,
Critical success factors,
ISO 9000 series,
Quality management,
Service industries
ArticleType: Case study
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(85 KB)
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| 1819203 |
Assessing the critical factors and their impact on the effective implementation of a food safety management system
Christos V. Fotopoulos, Dimitrios P. Kafetzopoulos, Evangelos L. Psomas
(pp. 894-910)
Keywords:
Biological hazards,
Critical success factors,
Food safety,
Greece
ArticleType: Research paper
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(188 KB)
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| 1819204 |
Case study of knowledge creation facilitated by Six Sigma
Chuni Wu, Chinho Lin
(pp. 911-932)
Keywords:
Case studies,
Knowledge creation,
Six Sigma,
Taiwan
ArticleType: Case study
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(348 KB)
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