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Journal of Services Marketing
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Journal of Services Marketing

Volume 23 Issue 7

Published: 2009 | Start Page: 450

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Articles

Articles
Article No: Article Information:
1819249 Category-specific RECIPEs for internet retailing quality
Julie E. Francis (pp. 450-461)
Keywords: Internet shopping, Quality, Retailing
ArticleType: Research paper
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1819250 Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining
Celso Augusto de Matos, Carlos Alberto Vargas Rossi, Ricardo Teixeira Veiga, Valter Afonso Vieira (pp. 462-475)
Keywords: Brazil, Complaints, Consumer behaviour, Service failures
ArticleType: Research paper
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1819251 Do services marketers' success measures match their strategies?
Michael T. Manion, Joseph Cherian (pp. 476-486)
Keywords: Financial services, Marketing strategy, Performance measures, Services marketing
ArticleType: Research paper
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1819252 Push, scream, or leave: how do consumers cope with crowded retail stores?
Anita Whiting (pp. 487-495)
Keywords: Consumer behaviour, Qualitative research, Retailing
ArticleType: Research paper
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1819253 Key determinants of real estate service quality among renters and buyers
Sven Tuzovic (pp. 496-507)
Keywords: Customer services quality, Internet marketing, Property marketing, Real estate
ArticleType: Research paper
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1819254 Managing adoption barriers in integrated banking services
Jonathan Lee, Maureen Morrin, Janghyuk Lee (pp. 508-516)
Keywords: Banking, Consumer behaviour, Innovation, Market segmentation
ArticleType: Research paper
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1819255 Using atmospheric elements in service retailing: understanding the bar environment
Rollo A.S. Grayson, Lisa S. McNeill (pp. 517-527)
Keywords: Atmosphere, Bars, Retailing, Services
ArticleType: Research paper
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